Event Cinemas Top Ryde - Cinema Worker Level 2

EVT Limited; Ryde; Hybrid; AUD 30,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

Job summary

EVT Limited is seeking a customer-focused team member for Event Cinemas Top Ryde in New South Wales. The role emphasizes delivering excellent customer service, keeping the cinema clean, presenting products well, and supporting frontline operations with a focus on safety and guest comfort.

You will participate in training, work with colleagues to ensure smooth cinema operations, and contribute to a positive guest experience across screenings and facilities.

Qualifications

• Customer-focused and service-oriented approach.
• Clear communication with team and customers.
• Ability to work well in a team environment.
• Proactive decision making and problem solving.
• Commitment to high work standards and safety policies.

Responsibilities

• Carry out duties per standard operating procedures.
• Maintain cleanliness and hygiene across the cinema complex.
• Ensure correct product presentation.
• Attend mandatory training and RSA as required.
• Assist customers, including ticket checks and inquiries.
• Support cash handling training if applicable.

Skills

Customer focus

Communication

Team collaboration

Decision making

Work standards

Safety awareness

Job description

About EVT

Event Cinemas Top Ryde is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Event Cinemas sets itself apart with a world of entertainment experiences under one roof. From setting the global standard in premium cinema to creating playful, welcoming spaces, we’re always evolving to delight our customers. We're all about making our customers’ day with a friendly, can-do approach going the extra mile, every time. If you too are a customer service superstar, then we want to hear from you!

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year-round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

Key Responsibilities

• Complete all duties as per standard operating procedures.
• Maintain a high standard of cleanliness and hygiene through diligent cleaning practices throughout the cinema complex.
• Ensures correct product presentation.
• Policy and procedures knowledge including all WHS practises.
• Prepare food and beverages for sale, following standards of quality and presentation.
• Stock replenishment, in accordance with merchandising planogram.
• Conduct ticket checks including online check-in procedure while providing assistance to customers, ensuring customer comfort is maintained.
• Demonstrates and maintains a good knowledge of products and services offered to enhance the overall customer experience.
• Knowledge of appropriate communication skills, including two-way radios.
• Undertake minor maintenance and repairs as required.
• Lost property maintenance.
• Attend and complete all mandatory training sessions (as applicable) as designated by EVT.
• Demonstrate awareness of and adherence to fire and emergency training and procedures.
• May undertake cash handling training under supervision by a Cinema Worker Level 3 (or above).
• RSA qualifications as required.

A team member at this level is undertaking induction and training to perform work within this level's scope.
Performs all tasks with customer assistance and cinema presentation as the priority, thereby supporting the seamless operation of a cinema entertainment complex.

What You’ll Bring

• Customer Focused: Dedicated to delivering excellence in customer sentiment. Strives to improve customer sentiment continuously.
• Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
• Communication: Displays effective communication with all team members.
• Decision Making: Ability to make effective decisions.
• Work Standards: All tasks are completed to the highest standards.
• Personal Presentation: Maintains personal presentation and grooming.
• Safety Awareness: a commitment to following policies and procedures. Active participation and engagement in company health and safety initiatives.

Our Vision is being leaders in creating experiences and properties that escape the ordinary.

Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.

We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Resilient and solutions-focused — stays calm, moves fast.
• Growth mindset — learns, shares, and levels up others.

Love catching the latest movies, dining at trendy restaurants, staying in incredible hotels, or even hitting the slopes at Thredbo? Well, you're about to. EVT Perks offer a range of always-on discounts on our amazing entertainment and travel experiences across Australia and New Zealand. Best of all, these perks are available to every EVT employee, including casual employees, starting from day one.

We welcome applicants from all backgrounds