EUC Technical Specialist

endeavour group careers; City of Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Discount card

Health & wellbeing services

Learning & development

Discounts at Woolworths & BIG W

Job summary

Endeavour Group is seeking an EUC Technical Specialist to join our Bulimba, Brisbane team. You will act as the frontline IT presence, delivering on-site and remote support to keep desktops, printers, and AV systems running smoothly.

You will manage incidents in ServiceNow, handle hardware and software issues, assist meeting room technologies, and support ALH hotels and depots, all while delivering exceptional customer service.

Qualifications

• Frontline IT support across multiple channels (in-person, phone, email, tickets).
• Managing incidents in ServiceNow within defined SLA.
• Hardware deployment and peripheral setup and support.
• Daily audits and troubleshooting of meeting room technologies.
• Maintenance and coordination of warranty repairs with vendors.
• Asset and configuration management records upkeep.
• Occasional on-site visits to support ALH hotels and EGL Depots.
• Documentation and staff training material creation and updates.

Responsibilities

• Deliver frontline support across in-person, phone, email, and ticketing channels.
• Manage and resolve tickets within the ServiceNow ecosystem and SLAs.
• Set up, configure, and support desktop computers, printers, and peripherals.
• Audit meeting room technologies and provide real-time troubleshooting.
• Coordinate warranty repairs with third-party vendors.
• Maintain Asset and Configuration Management records across the business.
• Provide hands-on IT support at local ALH hotels and depots.
• Create procedural documentation and user guides; run staff training.

Skills

Desktop support

Windows OS

Active Directory

Endpoint Management

ServiceNow

Meeting room AV

Customer service

Communication

Tools

Meraki dashboard

Intune

Google Workspace

JAMF

Google MDM

Job description

Let's create a more sociable future together

At Endeavour, we're totally into what we do. With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it's what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

EUC Technical Specialist

• Love what you do and leave your mark
• On-site: Based at our Bulimba office in Brisbane
• Enjoy team discounts across Endeavour Group

As an EUC Technical Specialist at Endeavour Group, you will serve as the vital, frontline "face of IT," delivering timely and effective technical support across our Desktop Support function.
Based on-site at our Bulimba Office, you will provide an essential daily onsite IT presence, assisting users both in-person for walk-ins and remotely. In this role, your primary mission is to ensure seamless business operations by resolving hardware, software, and system issues with a focus on operational efficiency, technical excellence, and world-class customer service.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Frontline Support: Deliver exceptional service across in-person, phone, email, and ticketing channels to support both technical and non-technical stakeholders.
• Ticket Management: Manage and resolve support tickets within the ServiceNow ecosystem, ensuring strict adherence to established SLAs.
• Hardware Deployment: Expertly set up, configure, and support desktop computers, printers, and peripheral devices.
• Meeting Room Excellence: Conduct daily audits of meeting room technologies to ensure systems are "meeting ready" and deliver prompt, real-time troubleshooting.
• Maintenance & Repairs: Perform routine maintenance on Endeavour Group-owned technology and liaise with third-party vendors to coordinate warranty repairs.
• Asset Management: Maintain rigorous Asset and Configuration Management records across the business.
• Operational Support: Conduct occasional site visits to provide hands‑on IT support to local ALH hotels, EGL Depots, and the wider business.
• Documentation & Training: Develop and maintain clear procedural documentation and user guides while facilitating staff training sessions.

Now let's talk about you:

• Core Technical Expertise: Proven experience in desktop support with demonstrated hands‑on technical proficiency in Windows OS, Microsoft Active Directory, and Microsoft Endpoint Management.
• Hardware & AV Proficiency: Strong background in installing, maintaining, and troubleshooting computer hardware, peripherals, and meeting room AV technologies.
• Communication Skills: Excellent oral and written communication skills with a proven ability to bridge the gap between technical jargon and user-friendly explanations for non-technical stakeholders.
• Mindset & Demeanour: A customer‑centric approach with a calm, composed, authentic, and resilience under pressure, acting as an approachable "face of IT".
• Analytical & Critical Thinking: Strong analytical and troubleshooting capabilities with a pragmatic, flexible approach to solving complex problems in dynamic corporate and site environments.
• Process & SLA Knowledge: Demonstrated experience working in team‑oriented, problem‑solving environments managing ServiceNow incidents and requests within structured SLA frameworks.
• Desirable Technical Toolsets: Exposure to or experience with the Meraki dashboard, iOS/Android mobile device management, Intune, Google MDM, JAMF, and the Google Workspace suite is highly regarded.
• Commercial Acumen: A collaborative team player with solid commercial acumen, retail understanding, and an eagerness to continually learn and adapt to new technologies.

The benefits are good too!

• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy's and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone's welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

We are together creators

With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of