Estate Management Leader | Flexible & Cross-Office Impact

NSW Trustee and Guardian; Parramatta; On-site; AUD 154,000 - 178,000; Full time

Job summary

NSW Trustee and Guardian invites applications for a Senior Manager, Estate Management, to lead teams delivering customer-centred financial management services for vulnerable individuals. The role reports to the Director, Estate Management and focuses on policy development, risk management and quality assurance to ensure compliant, timely decisions.

The position requires extensive leadership experience in estate management, strong governance understanding and the ability to drive service

Qualifications

• Tertiary qualifications in finance, economics, business or a related discipline and/or equivalent experience.
• Extensive experience leading large and complex estate management operations with responsibility for service delivery, operational performance, risk and governance.

Responsibilities

• Provide advice and contribute to divisional business planning.
• Review and further develop estate management policies, procedures and systems for customers under financial management orders; establish a quality assurance framework.
• Oversee complex complaints, investigations and reviews, using customer feedback to improve services and manage risks.
• Review, assess and build team capability, manage staffing and customer budgets, and guide complex customer decisions to maintain high-quality services.

Education

Tertiary qualifications in finance, economics, business or a related discipline and/or equivalent experience

Job description

NSW Trustee and Guardian invites applications for a Senior Manager, Estate Management, to lead teams delivering customer-centred financial management services for vulnerable individuals. The role reports to the Director, Estate Management and focuses on policy development, risk management and quality assurance to ensure compliant, timely decisions.

The position requires extensive leadership experience in estate management, strong governance understanding and the ability to drive service