ESG Data SaaS Success & Onboarding Lead

Trellis Technologies Pty Ltd; Sydney; Hybrid; AUD 110,000 - 170,000; Full time

Benefits offered by this job

WFH one day per week

Flexible work arrangements

Professional development opportunities

Job summary

Trellis Technologies Pty Ltd in Sydney is seeking a Customer Success & Onboarding Manager to own onboarding, drive product adoption and manage a portfolio of accounts in a hybrid work setting.

You will coordinate cross-functional teams including Sales, Product and Data Operations to deliver value from platform setup to first value, while overseeing renewals and expansion opportunities with a focus on ESG data solutions.

Qualifications

• 5+ years in customer success, account management or onboarding in SaaS or data-driven environments.
• Background in ESG, sustainability, or carbon accounting is a strong advantage.
• Experience onboarding, managing timelines, tracking milestones and coordinating multiple workstreams.
• Comfort with data sets and collaboration with technical teams on data issues.
• Commercial acumen with renewals, proposals and expansion opportunities.

Responsibilities

• Own end-to-end onboarding for new customers and ensure smooth transition from sales to active use.
• Manage a portfolio of accounts, drive product adoption, improve account health, retention and growth.
• Lead renewals, prepare proposals and support contract negotiations with internal teams.
• Guide customers in data preparation and troubleshooting within the Trellis platform.
• Gather customer feedback and help scale playbooks, templates and guides.

Skills

Customer success

Account management

Onboarding

SaaS experience

Cross-functional collaboration

Tools

CRM

Job description

Trellis Technologies Pty Ltd in Sydney is seeking a Customer Success & Onboarding Manager to own onboarding, drive product adoption and manage a portfolio of accounts in a hybrid work setting.

You will coordinate cross-functional teams including Sales, Product and Data Operations to deliver value from platform setup to first value, while overseeing renewals and expansion opportunities with a focus on ESG data solutions.