Equity-Backed Contact Centre Team Leader

Motorway; Brighton; On-site; AUD 79,000 - 102,000; Full time

Benefits offered by this job

Competitive salary

Equity scheme

25 days holiday

Private medical insurance via BUPA

Life assurance

Pension scheme

Job summary

Motorway in Brighton is seeking a Team Leader for the Seller Sales team. You will lead a high-performing contact centre of up to 14 agents, drive performance against KPIs and coach the team to build capability. You’ll empower the team, monitor attendance and wellbeing, and use dashboards to spot trends and inform action.

As a hands-on manager, you’ll deliver 1-2-1s and development plans, collaborate across functions, and maintain momentum to uphold a high-performance culture and strong results.

Qualifications

• Proven experience as a Sales Team Leader in a contact centre or fast-paced sales environment.
• Comfortable leading from the front and holding people accountable.
• Strong coaching mindset – knows how to build capability.
• Resilient and action-oriented – works at pace and keeps things moving.

Responsibilities

• Own the day-to-day running of a high-performing sales team - a team of up to 14 Contact Centre agents
• Drive individual and team performance against a range of KPIs
• Coach regularly and effectively to build skill, resilience and accountability
• Use data and dashboards to manage the team – spot trends, address issues, share insights
• Deliver 1-2-1s, performance reviews and development plans that have real impact
• Manage attendance, adherence and wellbeing in a fair, visible way
• Collaborate cross functionally to drive improved business outcomes
• Bring energy and creativity to drive motivation and results
• Take ownership of issues, initiatives and working practices
• Work as effectively and collaboratively part of a broader management team

Skills

Team leadership

Coaching

Data-driven

Performance management

Tools

Dashboards

CRM

Job description

Motorway in Brighton is seeking a Team Leader for the Seller Sales team. You will lead a high-performing contact centre of up to 14 agents, drive performance against KPIs and coach the team to build capability. You’ll empower the team, monitor attendance and wellbeing, and use dashboards to spot trends and inform action.

As a hands-on manager, you’ll deliver 1-2-1s and development plans, collaborate across functions, and maintain momentum to uphold a high-performance culture and strong results.