Contact Centre Team Leader

Motorway; Brighton; On-site; AUD 79,000 - 102,000; Full time

Benefits offered by this job

Competitive salary

Equity scheme

25 days holiday

Private medical insurance via BUPA

Life assurance

Pension scheme

Job summary

Motorway in Brighton is seeking a Team Leader for the Seller Sales team. You will lead a high-performing contact centre of up to 14 agents, drive performance against KPIs and coach the team to build capability. You’ll empower the team, monitor attendance and wellbeing, and use dashboards to spot trends and inform action.

As a hands-on manager, you’ll deliver 1-2-1s and development plans, collaborate across functions, and maintain momentum to uphold a high-performance culture and strong results.

Qualifications

• Proven experience as a Sales Team Leader in a contact centre or fast-paced sales environment.
• Comfortable leading from the front and holding people accountable.
• Strong coaching mindset – knows how to build capability.
• Resilient and action-oriented – works at pace and keeps things moving.

Responsibilities

• Own the day-to-day running of a high-performing sales team - a team of up to 14 Contact Centre agents
• Drive individual and team performance against a range of KPIs
• Coach regularly and effectively to build skill, resilience and accountability
• Use data and dashboards to manage the team – spot trends, address issues, share insights
• Deliver 1-2-1s, performance reviews and development plans that have real impact
• Manage attendance, adherence and wellbeing in a fair, visible way
• Collaborate cross functionally to drive improved business outcomes
• Bring energy and creativity to drive motivation and results
• Take ownership of issues, initiatives and working practices
• Work as effectively and collaboratively part of a broader management team

Skills

Team leadership

Coaching

Data-driven

Performance management

Tools

Dashboards

CRM

Job description

About Motorway

Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.

This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

About the Role

We’re hiring a Team Leader for our Brighton-based Seller Sales team. This is a rare opportunity to join an established operation with a strong track record, but where we’re now ready to raise the bar. You’ll be responsible for leading a team of Sales Agents, supporting daily performance, and driving continuous improvement through effective coaching, motivation and management oversight.

We’re looking for a confident, hands-on people manager who knows how to get the best out of a sales team. This role is not a stepping stone into people leadership - it’s designed for someone who already has the fundamentals and is hungry for a bigger challenge. You’ll bring energy, accountability and a strong coaching ethos, helping us build a high-performance culture and set the standard for the future.

What You'll Be Doing

• Own the day-to-day running of a high-performing sales team - a team of up to 14 Contact Centre agents

• Drive individual and team performance against a range of KPIs

• Coach regularly and effectively to build skill, resilience and accountability

• Use data and dashboards to manage the team – spot trends, address issues, share insights

• Deliver 1-2-1s, performance reviews and development plans that have real impact

• Manage attendance, adherence and wellbeing in a fair, visible way

• Collaborate cross functionally to drive improved business outcomes

• Bring energy and creativity to drive motivation and results

• Take ownership of issues, initiatives and working practices

• Work as effectively and collaboratively part of a broader management team

About You

• Proven experience as a Sales Team Leader in a contact centre or fast-paced sales environment

• Comfortable leading from the front and holding people accountable

• Strong coaching mindset – knows how to build capability

• Resilient and action-oriented – works at pace and keeps things moving

• Good commercial understanding of how contact centre sales performance links to wider business goals

• A data-literate operator who can use insights to make better decisions

• Positive, driven, and able to influence others across teams

You’ll Thrive Here If

• You want to make your mark on an established team

• You value ownership, autonomy and trust

• You believe that coaching is more than a buzzword

• You like being in the thick of it - making decisions, solving problems and leading from the front

• You want a role with clear potential to develop further

Interview Process

• Initial Screen – 30 minutes

• Hiring Manager Interview – 60 minutes

• Written task

Shift Pattern

Monday to Friday - 8:45am to 5:30pm

Benefits

We've got your back, in life's biggest moments and the everyday ones too.

• Competitive salary

• Equity scheme - we all share in Motorway’s success

• 25 days holiday

• Sea-front office with bi-weekly massages and free snacks

• Private medical insurance via BUPA

• Life assurance

• Pension scheme (we contribute 5%)

• Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)

• 24/7 Employee Assistance Programme

• EV leasing scheme

• Cycle to work scheme

• Nursery salary sacrifice scheme

• 1 paid volunteering day a year