Environment Manager

Link Group; Melbourne; Sur place; AUD 150 000 - 190 000; Plein temps

Résumé du poste

Link Group in Melbourne is seeking an Environment Manager to coordinate Dev Test, Pre-Production and Production environments within MUFG Retirement Solutions IT. You will ensure 24x7 availability, support release upgrades, and provide dashboards and root cause analysis to improve stability.

The role requires 5+ years in financial services environments, hands-on experience with J2EE, Java, JSP, Apache, Tomcat, and multiple application servers including JBoss and WebSphere.

Qualifications

• Minimum 5 years experience coordinating the support of large complex application environments in financial services.
• Experience building and maintaining multiple environment status dashboards.
• Background in financial services and securities industry such as Registry, Broking, Exchange, Superannuation or Trading.
• Ability to handle multiple concurrent projects planning.
• Experience in supporting applications on J2EE, Java, JSP, Apache and Tomcat.
• Experience in supporting multiple Application Servers including JBoss, Websphere.
• Knowledge of RDBMS and SQL.
• Excellent documentation skills.
• Willingness to accept responsibility and be accountable for service provided.

Responsabilités

• Coordinate usage and management of various system and application environments.
• Maintain dashboards related to environment usage management, issue management, state of diagnosis, resolution, root cause analysis of issues and problems.
• Ensure IT Systems stability through monitoring and capacity management reporting.
• Provide IT support to business users through systems problem solving and maintenance when required.
• Manage code release and deployment across multiple platforms.
• Develop and Maintain Documentation related to Standard Operations Procedures.
• Participate in after hours and weekend support as required.

Connaissances

Meeting chairing

Problem solving

Teamwork

Oral and written communication

On-call after hours

Analytical thinking

Negotiation

Time management

Formation

Tertiary qualification in Computer Science

Outils

JBoss

WebSphere

WebLogic

Tomcat

Apache

Oracle

SQL Server

RDBMS

MS Office

Description du poste

Role purpose

The Environment Manager will coordinate the usage and management of various system and application environments used within the MUFG Retirement Solutions IT. This will include Dev Test, Dev Ops, Pre-Production and Production. You will also maintain the current utilisation and provide support to the Systems Administration team to help improve the availability and stability of the environments. This includes usage management, issue management, state of diagnosis, resolution, root cause analysis of issues and help document problem workarounds with the help of dashboards. You will also provide support for scheduled release upgrades and deployments. You will also ensure service requests are appropriately actioned according to service levels and performance targets. You will provide technical support to core business application environments to ensure 24x7 availability for critical projects where required.

You must have previous experience in coordinating the support of large complex application environments in financial services industry. Experience supporting multiple Application Servers like JBoss, WebShpere and Weblogic, RDBMS including Oracle and SQL Server and Web Servers is essential.

Key Accountabilities and main responsibilities

Strategic Focus

• Identify, own and deliver new initiatives in the team
• Drive innovation using the new features in Oracle Database software
• Assist with the transition to cloud from a Database perspective.
• Identify, collect requirements, develop workflows to automate DBA processes
• Analyse, develop and implement process to secure, reduce downtime and optimise Database performance

Operational Management

• Liaise with the appropriate stakeholders across the MUFG Retirement Solutions to coordinate the usage and management of various system and application environments
• Maintain the current utilisation and provide support to the Systems Administration
• Maintain dashboards related to environment usage management, issue management, state of diagnosis, resolution, root cause analysis of issues and problems.
• Ensure IT Systems stability through suitable monitoring and capacity management reporting
• Provide IT support to business users through systems problem solving and maintenance when required
• Provide support to the site reliability engineers to implement and administer Enterprise Application servers, Databases and associated system environment solutions
• Provide technical support to core business application environments to ensure availability for critical projects where required.
• Organise and attend meetings related to environment management
• Work with business users and IT colleagues to ensure timely resolutions are provided to identified issues
• Completion of regular tasks to support team SLAs
• Manage code release and deployment across multiple platforms,
• Develop and Maintain Documentation related to Standard Operations Procedures
• Contribute to improve efficiency of team process and procedure
• Provide system and environment related KPIs as required
• Ensure that established procedures and standards are adhered to
• Assist to scope system change requirements
• Provide effective support and minimise downtime to the business by liaising with developers, back-end support, database administrators and vendors
• Collaborate with other team members to improve the overall performance delivered to customers
• Participate in after hours and weekend support as and when required.

People Leadership

• Provide training to the junior IT support teams on supported tools and environments as required

Governance & Risk

• Help resolving Information Security Corrective actions
• Develop and Maintain Documentation related to Standard Operations Procedures
• Raising security issues and breaches to Manager
• Report to Management of any issues that may impact the Business
• Monitoring service levels for Incidents and Requests and implementing improvement programs to achieve objectives.
• Maintain awareness and champion ITIL best practices
• Adhere to all MUFG Retirement Solutions standards, policies and procedures

Experience & Personal Attributes

• Minimum 5 years experience in coordinating the support of large complex application environments in financial services industry
• Ability to organize and chair meeting with IT stakeholders is essential.
• Experience of building and maintaining multiple application environment status dashboards.
• Background in financial services and securities industry such as Registry, Broking, Exchange, Superannuation or Trading.
• Ability to handle multiple/concurrent projects planning
• High level of problem-solving skills to handle complex software and interface support issues
• Negotiation skills in regard to managing expectations
• Experience in supporting applications on J2EE, Java, JSP, Apache and Tomcat
• Experience in Supporting multiple Application Servers including JBoss, Websphere
• Knowledge of RDBMS and SQL
• Sound knowledge of MS Office Products
• Excellent documentation skills
• Effective oral and written communications skills
• Willingness to accept responsibility and be accountable for service provided
• Ability to work on call after hours and weekend in a rostered 24x7 environment as and when required.
• Analytical and Systematic approach to work
• Ability to work effectively in a team
• Pleasant and helpful personality

Preferred

• Tertiary qualification in Computer Science
• Background in financial services and securities industry such as Registry, Broking, Exchange, Superannuation or Trading