Enterprise Solutions Engineer

decagon; Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Take what you need vacation policy

Daily lunches, dinners and snacks

Job summary

A leading AI solutions provider in Australia is looking for a Solutions Engineer to shape the future of their AI-powered solutions. In this role, you will act as a technical advisor to enterprise clients, driving integration and solutioning with Decagon's platform. The ideal candidate should have 4-6 years of customer-facing experience, strong communication skills, and a functional understanding of GTM systems. Benefits include medical coverage and a flexible vacation policy.

Qualifications

• 4-6 years of customer facing experience in a sales engineering role.
• Ability to communicate complex technical concepts to diverse stakeholders.
• Strong understanding of AI experiences and customer solutions.

Responsibilities

• Serve as a technical advisor and consultant to enterprise prospects.
• Create and architect generative AI experiences for customers.
• Develop custom demonstrations using the Decagon platform.

Skills

Customer facing experience

Communication skills

Interpersonal skills

Teamwork skills

GTM systems understanding

Job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We're an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

Decagon is looking for aSolutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon's AI-native platform into complex customer ecosystems.

Your background looks something like this

• 4-6 years of customer facing experience in a sales engineering (pre-sales) role
• Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
• Create and architect generative AI experiences for our customer's end users
• Develop custom demonstrations using the Decagon platform tailored to a customer's specific needs and value
• Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
• Strong interpersonal and teamwork skills
• Functional understanding of GTM systems and workflows

Even better if you have

• 2+ years of AI sales engineering experience
• Experience in a high-growth startup environment

Benefits

• Medical, dental, and vision benefits
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office to keep you at your best