Enterprise Solutions Engineer

FDE Times; Australia; Remote; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Retirement Plan

Parental Leave

Wellness stipend

Office lunches

Flexible vacation

Job summary

Decagon is seeking a Solutions Engineer to shape the future of AI-powered enterprise solutions. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture, serving as a trusted technical advisor to customers.

You will drive value-based solutioning, architect AI experiences, and deliver tailored demonstrations while collaborating with marketing, sales, and product teams to ensure successful deployments.

Qualifications

• 4–6 years of customer facing experience in a sales engineering (pre-sales) role.
• Able to architect AI experiences for enterprise customers.
• Partner with Account Executives to discover and qualify solutions.
• Create tailored demos and communicate ROI to stakeholders.

Responsibilities

• Lead pre-sales engagements with enterprise prospects.
• Develop and tailor demonstrations using the Decagon platform.
• Architect AI experiences for customers in enterprise environments.
• Communicate complex technical concepts to C-level and technical stakeholders.
• Collaborate with GTM and product teams to position solutions.

Skills

Sales engineering

Customer facing

AI experiences

Communicate complex concepts

GTW systems

Team collaboration

Tools

Decagon platform

Job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.

About the Role

Decagon is looking for a Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon's AI-native platform into complex customer ecosystems.

Your background looks something like this

• 4-6 years of customer facing experience in a sales engineering (pre-sales) role
• Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
• Create and architect generative AI experiences for our customer’s end users
• Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
• Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
• Strong interpersonal and teamwork skills
• Functional understanding of GTM systems and workflows

Even better if you have

• 2+ years of AI sales engineering experience
• Experience in a high-growth startup environment

Benefits

We proudly offer the following benefits for our full-time employees:

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office to keep you at your best
• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.