Enterprise Service Architect — Managed Services & Bids

Brennan; Sydney; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Training budget

Culture awards

Daredevils trip

Social activities

Discounted hardware

Learning environment

Job summary

Brennan is seeking a Service Architect to design enterprise managed services for major customers, translating complex requirements into practical, costed service solutions. You will lead bids, engage customer executives, and drive delivery from presales through transition to steady-state.

The role covers Service Desk, EUC, Cloud, Network and Security, with a focus on scalable service models and commercial viability. An emphasis on AI and automation will improve outcomes and efficiency.

Qualifications

• Experience in IT Managed Services or outsourcing.
• Experience designing and leading solutions for large, multi-year managed services bids.
• Broad knowledge across Service Desk, EUC, Cloud, Infrastructure, Network and Security.
• Experience taking solutions from presales through transition into delivery.

Responsibilities

• Enterprise service design: translate complex requirements into clear, costed deliverables.
• Enterprise bid leadership: lead response for major managed services bids with cost models and delivery assurance.
• Customer engagement: work with executives, architects and procurement to articulate the Brennan service model.
• Solution through to delivery: carry design from presales through transition to steady-state delivery.
• Service development: shape enterprise services with reusable models and bid content.
• AI & automation: identify where AI and tooling can improve delivery and costs.

Skills

Service architecture

Solution architecture

Bid leadership

Customer engagement

Commercial acumen

Tools

IT Managed Services

Cloud

Job description

Brennan is seeking a Service Architect to design enterprise managed services for major customers, translating complex requirements into practical, costed service solutions. You will lead bids, engage customer executives, and drive delivery from presales through transition to steady-state.

The role covers Service Desk, EUC, Cloud, Network and Security, with a focus on scalable service models and commercial viability. An emphasis on AI and automation will improve outcomes and efficiency.