Enterprise Process Manager

HESTA; City of Melbourne; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Additional leave

Volunteer leave

Parental leave

Professional development funding

Learning tools access

Flu shots & health checks

Job summary

HESTA is creating the Critical Operations & Business Resilience team. The Enterprise Process Manager will establish our process framework and governance, drive continuous improvement, and partner across the organisation to simplify complexity, strengthen controls, reduce risk and identify opportunities for automation and AI.

This is a high-impact, senior leadership role focused on enterprise‑wide change. It reports to the General Manager and will lead a team, build capability, embed risk and

Qualifications

• Significant experience in enterprise process management and transformation.
• Proven ability to establish governance frameworks and standards.
• Strong skills in process mapping, risk management and regulatory alignment.
• Experience leveraging AI and automation to improve processes.

Responsibilities

• Own and continuously improve HESTA’s enterprise process framework, architecture and governance.
• Establish consistent standards, tools and practices for process mapping, documentation and ownership.
• Maintain visibility of critical end-to-end processes, including ownership, risk and improvement priorities.
• Influence process improvement by working with process owners and value-stream mapping initiatives to simplify work, improve quality and enhance member and employee experience.
• Build process capability through practical guidance, education and training.
• Embed risk, compliance and regulatory requirements into process design.
• Identify and elevate material process risks and support audit readiness.
• Lead and develop the team, building capability across process, systems and advisory expertise.

Skills

Enterprise process management

Business transformation

Continuous improvement

Stakeholder engagement

Risk management

Automation & AI opportunities

Education

Tertiary qualifications

Lean Six Sigma Certification

Job description

Careers with Impact More than one million Australians trust us with their money, and that trust shapes how we work every day. Our members sit at the centre of everything we do, guiding our decisions and the impact we strive to make.

We’re looking for people who are purpose-driven and accountable, who value inclusion and collaboration, and who are proactive in managing risk to protect our members’ long-term outcomes. In return, you’ll be part of an organisation where your work contributes to strong returns, real-world impact, and a culture that reflects the communities our members serve.

Bring your authentic and passionate self to this exceptional role #careerswithimpact Join HESTA’s newly created Critical Operations & Business Resilience team as the Enterprise Process Manager and lead the development of HESTA’s enterprise process capability. Reporting to the General Manager Critical Operations & Business Resilience, you’ll establish our process framework and governance, drive continuous improvement and partner across HESTA to simplify complexity, strengthen controls, reduce risk and identify opportunities for automation and AI. This is a high-impact opportunity for a senior process excellence leader who thrives on influence, challenge and meaningful enterprise-wide change.

What You’ll Do

• Own and continuously improve HESTA’s enterprise process framework, architecture and governance.
• Establish consistent standards, tools and practices for process mapping, documentation and ownership.
• Maintain visibility of critical end-to-end processes, including ownership, risk and improvement priorities.
• Influence process improvement by working with process owners and value-stream mapping initiatives to simplify work, improve quality and enhance member and employee experience.
• Build process capability through practical guidance, education and training.
• Embed risk, compliance and regulatory requirements into process design.
• Identify and elevate material process risks and support audit readiness.
• Lead and develop the team, building capability across process, systems and advisory expertise.

What You’ll Bring

• Significant experience in enterprise process management, business transformation, continuous improvement or operational excellence, ideally within superannuation or financial services.
• Proven experience establishing enterprise process governance, frameworks and standards.
• Strong understanding of process transformation, capability mapping and process monitoring.
• A track record of delivering measurable business improvement and change.
• Exceptional stakeholder engagement, facilitation and influencing skills.
• Strategic thinking, commercial acumen and sound judgement in complex, regulated environments.
• Experience identifying opportunities to leverage AI, automation and technology to improve processes.
• Relevant tertiary qualifications and Lean Six Sigma, BPM or process excellence certifications will be highly regarded.

Benefits that matter and make a difference for our employees

• Leave for those moments that matter , an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affimirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few).
• Your professional development matters , up to $5,000 per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters , free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters , up to 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team [e-mail] and we’ll call you to discuss.