Enterprise Operations Analyst II

Mastercard Inc.; St Leonards; On-site; AUD 90,000 - 120,000; Full time

Job summary

Mastercard is seeking an Enterprise Operations Analyst II to provide Tier II support for the OCC and drive operational initiatives. You will analyze trends, develop improvement plans, and document processes while coordinating with partners and stakeholders to ensure service excellence.

The role requires a bachelor’s degree or equivalent experience and 3–5 years in related fields, with strong routing, security, and UNIX knowledge. Some 12-hour shifts and on-call duties apply.

Qualifications

• Bachelor's degree or equivalent experience.
• Broad knowledge with routing/switching, tunneling, security operations/engineering, MPLS.
• Functions across OCC areas (Unix, Mainframe, Production Control, Debit, Network) with leadership attributes.
• Subject matter expert in OCC areas with holistic understanding and strong communication.
• Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, Tandem technology.
• Firewall experience and file transfer highly desired.
• 3 to 5 years' experience required.

Responsibilities

• Perform Tier II support functions for the MasterCard Operations Command Center (OCC).
• Provide project support for major initiatives with an emphasis on operations and operational support.
• Perform proactive network analysis to ensure network integrity and performance is in an optimal state.
• Develop documentation to support the operations environment.
• Develop metrics to measure efficiencies within the environment.
• Interact effectively with partners, customers and stakeholders.
• Plan, coordinate and implement change within the network infrastructure.
• Produce reports and documentation of impacting issues.
• Understand documentation of tickets and manage shifts tickets.

Skills

Routing and switching

Tunneling

Security operations

MPLS

Unix scripting

JCL

MVS

Batch scheduling

Firewalls

Network analysis

Education

Bachelor's degree or equivalent experience

Tools

JCL

MVS

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Enterprise Operations Analyst II

Job Overview: Provide technical support for MasterCard’s operations environment. Provide project support, training for junior staff, and utilize applied engineering techniques to develop and implement new technology initiatives. Analyze trends over time to understand MasterCard System performance and develop plans for improvement. Understands proper escalations and ensures they are executed accurately.

Role:

• Perform Tier II support functions for the MasterCard Operations Command Center (OCC).
• Provide project support for major initiatives with an emphasis on operations and operational support.
• Perform proactive network analysis to ensure network integrity and performance is in an optimal state.
• Develop documentation to support the operations environment.
• Develop metrics to measure efficiencies within the environment.
• Interact effectively with partners, customers and stakeholders.
• Plan, coordinate and implement change within the network infrastructure.
• Produce reports and documentation of impacting issues.
• Understand documentation of tickets and manage shifts tickets.

About you:

• Bachelor's degree or equivalent experience.

Knowledge / Experience:

• Candidate will require broad knowledge with routing/switching, tunneling, security operations/engineering, MPLS.
• Demonstrates the ability to function in 5 of the 5 expertise areas in the OCC (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 3 or more areas, also demonstrates leadership attributes.
• Is a subject matter expert in one or more of expertise areas of the OCC and has a holistic understanding of how all the pieces of the OCC fit together and demonstrates excellent communication skills.
• Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.
• Firewall experience and file transfer highly desired.
• 3 to 5 years' experience required.

Skills/ Abilities:

• Effective problem/troubleshooting skills.
• Effective written and verbal communication, organization and interpersonal skills.
• Delegation skills to ensure all activities are covered, supports leader, provides guidance to team, and understands the daily issues, activities, and implementations occurring on shift

Work Conditions:

• Some on-call responsibility and occasional off hours work required.
• 12-hour shift work.
• One weekend day a work week

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.