Enterprise Infrastructure Lead

Sharp & Carter; Adelaide; On-site; AUD 150,000 - 190,000; Full time

Job summary

Sharp & Carter in Adelaide is seeking an experienced Enterprise Infrastructure Lead to guide a major technology transformation and establish a new enterprise IT operating model. This senior role focuses on service ownership across a complex infrastructure environment, ensuring operational excellence as the organisation transitions into BAU.

You will own the organisation's infrastructure landscape, partner with internal stakeholders and external service providers to deliver stable, secure IT

Qualifications

• Extensive experience leading enterprise infrastructure operations.
• Strong vendor management and service delivery background.
• Experience in complex, highly regulated environments.
• Excellent stakeholder management across business and technical teams.
• Knowledge of ITIL service management and governance.

Responsibilities

• Own operational delivery across network, cloud, server, storage, backup and recovery, and Azure Entra.
• Lead incident, problem and change management activities.
• Drive readiness from project to BAU and service acceptance.
• Ensure disaster recovery and business continuity capabilities.
• Maintain runbooks, documentation and operational standards.
• Collaborate with cyber security teams on vulnerability remediation.
• Identify opportunities for continuous service improvement.

Skills

Vendor management

Stakeholder management

ITIL governance

Enterprise infrastructure

Incident & change mgmt

Regulated environments

Job description

Job Description

Enterprise Infrastructure Lead

Infrastructure Services
Adelaide
2 Year Fixed Term Contract | Strong Extension Potential

An exciting opportunity has become available for an experienced Enterprise Infrastructure Lead to join a major technology transformation supporting the establishment of a new enterprise IT operating model.

This senior operational leadership role is focused on service ownership across a complex infrastructure environment, ensuring operational excellence as the organisation transitions into business as usual operations.

This is not a project delivery role. Instead, you'll provide operational leadership, manage key technology vendors and take ownership of the ongoing performance and support of critical infrastructure services.

The Role

You will take ownership of the organisation's infrastructure environment, partnering with internal stakeholders and external service providers to deliver stable, secure and high quality IT services.

Key Responsibilities

• Own operational delivery across network, cloud, server, storage, backup and recovery, end user computing, voice, print and Azure Entra environments
• Manage infrastructure vendors and service partners, ensuring service levels and operational outcomes are achieved
• Lead incident, problem and change management activities
• Drive operational readiness and service acceptance from project into BAU
• Ensure disaster recovery and business continuity capabilities are operational and regularly tested
• Maintain infrastructure documentation, runbooks and operational standards
• Work closely with cyber security teams to support vulnerability remediation and operational resilience
• Identify opportunities for continuous service improvement and operational excellence

About You:

• Extensive experience leading enterprise infrastructure operations
• Strong vendor management and service delivery experience
• Experience supporting complex enterprise infrastructure environments
• Excellent stakeholder management skills across business and technical teams
• Strong knowledge of ITIL service management and operational governance
• Experience in complex, highly regulated environments
• A collaborative leadership style with the ability to influence stakeholders at all levels

What's on Offer

• Opportunity to join a major enterprise technology transformation
• Senior operational leadership position with genuine ownership
• Adelaide based role
• Two year fixed term contract with strong extension potential
• Opportunity to help shape a newly established IT operating model