Enterprise Infrastructure Lead

at; Adelaide; On-site; AUD 120,000 - 150,000; Full time

Job summary

Enterprise Infrastructure Lead in Adelaide leads complex IT operations within Infrastructure Services, guiding service ownership across network, cloud, server, storage, backup, end-user computing, voice, Azure Entra and more. The role focuses on operational excellence as the organisation transitions to BAU under a major technology transformation.

You'll manage vendors, drive incident, problem and change management, and partner with stakeholders to ensure stable, secure IT services with strong

Qualifications

• Extensive experience leading enterprise infrastructure operations.
• Strong vendor management and service delivery experience.
• Experience supporting complex enterprise infrastructure environments.
• Excellent stakeholder management across business and technical teams.
• Strong knowledge of ITIL service management and operational governance.
• Experience in complex, highly regulated environments.
• Collaborative leadership style with ability to influence stakeholders at all levels.

Responsibilities

• Own operational delivery across network, cloud, server, storage, backup and recovery, end user computing, voice, print and Azure Entra environments.
• Manage infrastructure vendors and service partners, ensuring service levels and operational outcomes are achieved.
• Lead incident, problem and change management activities.
• Drive operational readiness and service acceptance from project into BAU.
• Ensure disaster recovery and business continuity capabilities are operational and regularly tested.
• Maintain infrastructure documentation, runbooks and operational standards.
• Work closely with cyber security teams to support vulnerability remediation and operational resilience.
• Identify opportunities for continuous service improvement and operational excellence.

Skills

Infrastructure leadership

Vendor management

ITIL service management

Stakeholder management

Regulated environments

Job description

Enterprise Infrastructure Lead Infrastructure Services Adelaide 2 Year Fixed Term Contract | Strong Extension Potential

An exciting opportunity has become available for an experienced Enterprise Infrastructure Lead to join a major technology transformation supporting the establishment of a new enterprise IT operating model.

This senior operational leadership role is focused on service ownership across a complex infrastructure environment, ensuring operational excellence as the organisation transitions into business as usual operations.

This is not a project delivery role. Instead, you'll provide operational leadership, manage key technology vendors and take ownership of the ongoing performance and support of critical infrastructure services.

The Role

You will take ownership of the organisation's infrastructure environment, partnering with internal stakeholders and external service providers to deliver stable, secure and high quality IT services.

Key Responsibilities

• Own operational delivery across network, cloud, server, storage, backup and recovery, end user computing, voice, print and Azure Entra environments
• Manage infrastructure vendors and service partners, ensuring service levels and operational outcomes are achieved
• Lead incident, problem and change management activities
• Drive operational readiness and service acceptance from project into BAU
• Ensure disaster recovery and business continuity capabilities are operational and regularly tested
• Maintain infrastructure documentation, runbooks and operational standards
• Work closely with cyber security teams to support vulnerability remediation and operational resilience
• Identify opportunities for continuous service improvement and operational excellence

About You

• Extensive experience leading enterprise infrastructure operations
• Strong vendor management and service delivery experience
• Experience supporting complex enterprise infrastructure environments
• Excellent stakeholder management skills across business and technical teams
• Strong knowledge of ITIL service management and operational governance
• Experience in complex, highly regulated environments
• A collaborative leadership style with the ability to influence stakeholders at all levels

What's on Offer

• Opportunity to join a major enterprise technology transformation
• Senior operational leadership position with genuine ownership
• Adelaide based role
• Two year fixed term contract with strong extension potential
• Opportunity to help shape a newly established IT operating model