Enterprise Field Engineer - Pre-Sales - Australia

Coderabbit; Coffs Harbour; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Job summary

CodeRabbit is seeking a Field Engineer to act as a technical advisor for customers, partnering with Sales, Product, Engineering and Customer Success. You will drive pre-sales activities, tailor technical solutions, and deliver compelling demonstrations of the CodeRabbit platform.

You will collaborate with cross-functional teams, stay current with AI-driven development trends, and contribute to product improvements while supporting a smooth onboarding experience for customers.

Qualifications

• 5+ years in a customer-facing technical role.
• Experience with diverse stakeholders and fast-paced environments.
• Strong organizational and multitasking abilities.
• Proficient with software development tools and cloud platforms (AWS, Azure, GCP).
• Excellent communication and interpersonal skills.

Responsibilities

• Collaborate with Account Executives to map customer requirements to technical solutions.
• Translate business goals into technical designs and PoVs.
• Lead demos and PoVs to showcase CodeRabbit value.
• Assist with security questionnaires and responses.
• Provide cross-functional feedback to product/engineering to improve the product experience.
• Stay updated on AI-driven development trends and tools.
• Help document internal playbooks and best practices.
• Support smooth handoff from pre-sales to post-sales.

Skills

Customer-facing tech

Cloud platforms

Startup environment

Communication

Command line

Mentorship

Ownership

Stakeholder management

Tools

Kubernetes

Terraform

GitHub Actions

Job description

Job Description

About CodeRabbit

CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.

Role Overview

The Field Engineer’s primary role is to serve as a technical advisor and champion for CodeRabbit customers. In this function, you will play a crucial role in the customers’ pre-sales journey by partnering with Sales, Product, Engineering and Customer Success teams to help customers appreciate the value of CodeRabbit. This is an exciting role for those who are technically curious and passionate about building AI-powered solutions for the SDLC. You will have the opportunity to make a significant impact in an exciting, collaborative and fast-paced company that’s focused on making our customers successful.

What you will do:

• Collaborate with Account Executives to understand customer requirements and develop customized technical solutions

• Translate business objectives into technical requirements and solution designs.

• Drive compelling demos and impactful Proof of Values (PoVs) to effectively showcase the value of the CodeRabbit platform

• Help in responding to security questionnaires

• Habitually provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues with a focus on improving the product experience

• Stay abreast with industry trends, and emerging technologies in AI-powered development tools and platforms

• Contribute towards improvement of internal tools and documentation of playbooks, guides and best practices

• Support transition from pre-sales to post-sales to ensure a smooth customer onboarding experience

What you will bring:

• 5+ years of experience in a customer-facing technical role with 2+ years in a dynamic, fast-paced, startup-like environment

• Experience working with diverse stakeholders, from technical teams to business leaders.

• Strong organizational skills and ability to manage multiple customer needs simultaneously

• Strong experience with software development tools and platforms

• Comfortable working with commandline

• Knowledge in cloud platforms (AWS, GCP or Azure)

• Excellent communication and interpersonal skills.

• Strong sense of ownership, self-motivation and eagerness to acquire new skills solve new problems

• Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowing

Bonus Points for:

• Experience in container orchestration platforms (e.g., Kubernetes), infrastructure as code (e.g. Terraform), CI/CD tools (e.g. Github Actions)

Our Values

• Collaborative Humans : Prioritizing collective intelligence

• Fearless Innovators : Turning obstacles into growth opportunities

• Persistent, Passionate Developers : Thriving on complex, long-term challenges

• Impact-Driven Creators : Crafting intuitive tools for developers

• Rapid Learners and Un-learners : Adapting quickly in our fast-paced technological world

What We Offer

• Work on cutting-edge technology with real-world impact

• Collaborative and innovative environment

• Competitive salary, equity, and benefits

• Professional development opportunities

CodeRabbit is an equal opportunity employer, committed to diversity and inclusion