Enterprise Change Lead: Systems & E-Commerce Transformation

CPA Australia; City of Melbourne; Hybrid; AUD 170,000 - 210,000; Full time

Benefits offered by this job

Hybrid flexibility

Wellbeing sessions

Paid parental leave

Learning labs

Annual incentive

Job summary

CPA Australia is seeking an experienced Change Manager to lead end-to-end change management for our Learning Evolution program. You will drive adoption and business readiness across enterprise systems implementations and digital/e-commerce transformations.

You will engage senior stakeholders, design change interventions, and monitor metrics to ensure successful outcomes in a complex technology-enabled environment. This role offers hybrid working with two days in the office.

Qualifications

• 8+ years' experience delivering change within large-scale enterprise transformation programs.
• Proven experience leading change for ERP/CRM or digital platforms.
• Experience with E-commerce transformation is a plus.
• Degree in Business/Organisational Change/Information Systems.

Responsibilities

• Develop and execute change strategies, stakeholder engagement plans and readiness activities aligned to program objectives.
• Lead Change Impact Assessments (CIAs), identifying business, process, system and member impacts across internal and external stakeholder groups.
• Design and implement targeted change interventions including communications, training and engagement activities (in partnership with training, go-to-market and communications teams).
• Monitor adoption, readiness and change effectiveness metrics, providing insights and recommendations to program leadership.
• Identify and manage people-related risks associated with enterprise systems, digital platforms and E-commerce transformation.
• Build strong relationships with senior business and technology stakeholders to drive alignment, adoption and successful change outcomes.

Skills

Change management

Stakeholder engagement

Communication

Impact assessments

Training & adoption planning

PROSCI/APMG certification

Enterprise systems experience

Education

Degree in Business/Organisational Change/Information Systems

Tools

ERP systems

CRM systems

Cloud platforms

Digital transformation tools

Job description

CPA Australia is seeking an experienced Change Manager to lead end-to-end change management for our Learning Evolution program. You will drive adoption and business readiness across enterprise systems implementations and digital/e-commerce transformations.

You will engage senior stakeholders, design change interventions, and monitor metrics to ensure successful outcomes in a complex technology-enabled environment. This role offers hybrid working with two days in the office.