Change Manager

CPA Australia; City of Melbourne; Hybrid; AUD 170,000 - 210,000; Full time

Benefits offered by this job

Hybrid flexibility

Wellbeing sessions

Paid parental leave

Learning labs

Annual incentive

Job summary

CPA Australia is seeking an experienced Change Manager to lead end-to-end change management for our Learning Evolution program. You will drive adoption and business readiness across enterprise systems implementations and digital/e-commerce transformations.

You will engage senior stakeholders, design change interventions, and monitor metrics to ensure successful outcomes in a complex technology-enabled environment. This role offers hybrid working with two days in the office.

Qualifications

• 8+ years' experience delivering change within large-scale enterprise transformation programs.
• Proven experience leading change for ERP/CRM or digital platforms.
• Experience with E-commerce transformation is a plus.
• Degree in Business/Organisational Change/Information Systems.

Responsibilities

• Develop and execute change strategies, stakeholder engagement plans and readiness activities aligned to program objectives.
• Lead Change Impact Assessments (CIAs), identifying business, process, system and member impacts across internal and external stakeholder groups.
• Design and implement targeted change interventions including communications, training and engagement activities (in partnership with training, go-to-market and communications teams).
• Monitor adoption, readiness and change effectiveness metrics, providing insights and recommendations to program leadership.
• Identify and manage people-related risks associated with enterprise systems, digital platforms and E-commerce transformation.
• Build strong relationships with senior business and technology stakeholders to drive alignment, adoption and successful change outcomes.

Skills

Change management

Stakeholder engagement

Communication

Impact assessments

Training & adoption planning

PROSCI/APMG certification

Enterprise systems experience

Education

Degree in Business/Organisational Change/Information Systems

Tools

ERP systems

CRM systems

Cloud platforms

Digital transformation tools

Job description

• Lead Enterprise Systems & E-Commerce Transformation
• 12 Month Fixed Term Contract - Full-Time
• Hybrid Working (Minimum 2 days per week in the office)

• Lead Enterprise Systems & E-Commerce Transformation
• 12 Month Fixed Term Contract - Full-Time
• Hybrid Working (Minimum 2 days per week in the office)

The Change Manager is responsible for leading end-to-end change management activities across defined workstreams within the rollout of our strategic Learning Evolution Program. This role will play a critical part in ensuring successful adoption and business readiness outcomes across complex enterprise-wide transformation initiatives, with a strong focus on enterprise systems implementations, digital transformation, and E-commerce change.

This is an exciting opportunity for an experienced Change Manager who thrives in complex technology-enabled transformation environments and can confidently engage stakeholders at all levels while translating technical change into meaningful business outcomes.

Key Responsibilities

• Develop and execute change strategies, stakeholder engagement plans and readiness activities aligned to program objectives.
• Lead Change Impact Assessments (CIAs), identifying business, process, system and member impacts across internal and external stakeholder groups.
• Design and implement targeted change interventions including communications, training and engagement activities (in partnership with training, go-to-market and communications teams).
• Monitor adoption, readiness and change effectiveness metrics, providing insights and recommendations to program leadership.
• Identify and manage people-related risks associated with enterprise systems, digital platforms and E-commerce transformation.
• Build strong relationships with senior business and technology stakeholders to drive alignment, adoption and successful change outcomes.

About You

• 8+ years' experience delivering change within large-scale enterprise transformation programs.
• Proven experience leading change for enterprise systems implementations such as ERP, CRM, digital platforms, cloud or technology-enabled transformation.
• Ideally experienced in supporting E-commerce and digital transformation initiatives.
• Strong capability in Change Impact Assessments, business readiness and adoption planning.
• Excellent stakeholder engagement, communication and influencing skills.
• PROSCI, APMG or equivalent change certification highly regarded.
• Relevant degree in Business, Organisational Change, Information Systems or similar.

This is an excellent opportunity for an experienced Change Manager with a strong enterprise technology background to play a key role in a high-profile transformation program.

Why We Love Working at CPA Australia

At CPA Australia, we’re proud of our vibrant, values-led culture. We live by our core values: Create Opportunity, Pursue Excellence, and Achieve Together—and they shape everything we do.

• Inclusive culture – We celebrate diversity and are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive.
• People-first culture – Work alongside passionate, like-minded professionals who strive to be their best.
• Hybrid flexibility – Enjoy the balance of working from home and in the office (minimum two days onsite).
• Wellbeing matters – Access health and wellbeing sessions, learning labs, and a generous reward and recognition program.
• Supportive benefits – Paid parental, volunteer, and study leave, plus the option to purchase additional leave.
• Career growth – Take advantage of learning and professional development opportunities.
• Global mindset – Be part of a truly international organisation with over 20 offices around the world.
• Incentives that reward you – Participate in our annual incentive scheme.
• Fast-paced and purpose-driven – Thrive in a dynamic environment where your work makes a difference to our members and the profession.

About Us:

CPA Australia is Australia’s leading professional accounting body and one of the largest in the world. We have more than 175,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.

We are values-based organisation underpinned by theCPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members.

To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-cpa-australia/work-with-us/careers