Enterprise Analytics Account Manager

Monks; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Monks is seeking a client-first Account Manager/Engagement Manager to join our Melbourne Data & Analytics team. This is a relationship-led role at its core - you will be the trusted face of Monks for a portfolio of enterprise clients, responsible for growing those relationships and ensuring clients see measurable value from their data investments.

You bring experience in client services, account management, or digital consulting and can translate complex outputs into business language for senior

Qualifications

• 3+ years in client-facing roles such as account management, digital consulting, or client services.
• Proven ability to grow accounts and manage relationships with senior stakeholders.
• Comfortable with budgets, SOWs, renewals, and upsell opportunities.
• Excellent written and verbal communication for business audiences.
• Experience coordinating onshore and offshore delivery teams.
• Familiarity with enterprise procurement and complex billing structures.

Responsibilities

• Own day-to-day and strategic relationships with a portfolio of enterprise clients in data & analytics.
• Map client stakeholders and build rapport at all levels.
• Act as single point of contact across client teams.
• Translate technical outputs into business value aligned to KPIs.
• Lead regular check-ins, QBRs and roadmap sessions.
• Identify and pursue organic growth within accounts.
• Oversee delivery with onshore/offshore teams to meet scope and timelines.
• Maintain accurate account records in Salesforce.

Skills

Account management

Client services

Digital consulting

Stakeholder management

Communication

Tools

Salesforce

GA4

Adobe Analytics

DV360

CM360

Job description

Monks is seeking a client-first Account Manager/Engagement Manager to join our Melbourne Data & Analytics team. This is a relationship-led role at its core - you will be the trusted face of Monks for a portfolio of enterprise clients, responsible for growing those relationships and ensuring clients see measurable value from their data investments.

You bring experience in client services, account management, or digital consulting and can translate complex outputs into business language for senior