Data Engagement Manager

monks; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Monks is seeking a Data Engagement Manager in Melbourne to lead client relationships across data and analytics engagements.

You will grow enterprise partnerships, translate complex outputs into business value, and drive opportunities across Monks' service lines with a trusted, strategic voice.

Qualifications

• 3+ years in client-facing roles such as account management, digital consulting, or client services.
• Proven ability to grow accounts and manage senior stakeholder relationships.
• Comfort with budgets, SOWs, renewal conversations, and upsell opportunities.
• Excellent written and verbal communication; able to translate technical concepts for business audiences.
• Experience in fast-paced, cross-functional environments and collaboration with onshore/offshore teams.
• Familiarity with enterprise procurement and complex billing structures.
• Exposure to cloud environments (GCP, AWS) or data/analytics engineering concepts is advantageous.
• Experience with analytics platforms (GA4, Adobe Analytics) and digital marketing ecosystems.
• Experience with MarTech or data platforms (Adobe Experience Platform, Salesforce Marketing Cloud, Braze) is desirable.

Responsibilities

• Own day-to-day and strategic relationships with a portfolio of enterprise clients.
• Map client stakeholder landscapes and build rapport at all levels.
• Act as single point of contact, ensuring consistent communication across client teams.
• Translate outputs into business value aligned with client KPIs and executives.
• Lead regular check-ins, QBRs, and roadmap sessions to align and surface opportunities.
• Identify and pursue organic growth within accounts — new workstreams and expanded scope.
• Contribute to proposals, SOWs, and commercial negotiations with Practice Leads.
• Oversee delivery with onshore/offshore teams to meet time, scope, and quality.

Skills

Client-facing

Relationship management

Budget & SOWs

Communication

Cross-functional

Procurement

Cloud environments

Analytics platforms

MarTech

Job description

We are looking for a client-first Data Engagement Manager to join our Melbourne Data & Analytics team. This is a relationship-led role at its core - you will be the trusted face of Monks for a portfolio of enterprise clients, responsible for growing those relationships, expanding the scope of our work, and ensuring clients see tangible, measurable value from their investment in data.

You bring experience in client services, account management, or digital consulting - and you know how to have a commercial conversation just as comfortably as a strategic one. You understand data and analytics well enough to translate complex outputs into business language that lands with senior stakeholders.

Responsibilities

• Own the day-to-day and strategic relationship with a portfolio of enterprise clients across data and analytics engagements.
• Map client stakeholder landscapes - identify key decision-makers, influencers, and sponsors, and build strong rapport at each level.
• Act as the single point of contact, providing consistency, trust, and clear communication across all client teams.
• Translate complex technical delivery outputs into business value that resonates with client KPIs and executive stakeholders.
• Run regular client check-ins, QBRs, and roadmap sessions to maintain alignment and surface new opportunities.
• Proactively identify and pursue organic growth opportunities within existing accounts - new workstreams, expanded scope, and upsell across Monks' service lines.
• Develop a clear understanding of each client's business goals, data maturity, and competitive landscape to position Monks as a long-term strategic partner.
• Contribute to proposals, SOW development, and commercial negotiations in close collaboration with Practice Leads and the Director of Client Partnerships.
• Monitor account health, revenue trajectory, and renewal risk - flag concerns early and lead the response.
• Oversee delivery with an onshore/offshore team to ensure client engagements are executed on time, within scope, and to a high standard.
• Maintain a clear view of delivery status across your portfolio - track risks promptly and manage client expectations proactively.
• Partner with the delivery team to define workstream priorities and resource requirements based on client roadmaps.
• Stay across the data and analytics landscape - platforms, trends, regulatory changes (e.g. privacy, cookieless) - and proactively share insights with clients.
• Help clients build their data maturity roadmap and advocate for initiatives that deliver both short-term wins and long-term capability uplift.
• Provide informed recommendations on platform choices, architecture decisions, and analytics strategy in close partnership with technical specialists.
• Author and manage Statements of Work (SOWs), ensuring scope, assumptions, and commercial terms are clearly defined and mutually agreed.
• Oversee billing, budget tracking, and financial reconciliation across your accounts - flag overruns early and manage change control.
• Maintain accurate account records in Salesforce and internal project management systems.

Requirements

• 3+ years in client-facing roles - account management, digital consulting, or client services, ideally in data, analytics, or digital marketing.
• Natural relationship builder with a track record of growing accounts and managing senior stakeholder relationships.
• Comfortable with budgets, SOWs, renewal conversations, and identifying upsell opportunities.
• Excellent communicator who can translate technical concepts into business language - written, verbal, and in presentations.
• Comfortable operating in a fast-paced, cross-functional environment. Confident working with both onshore and offshore teams.
• Experience working with enterprise procurement processes and complex billing structures.
• Exposure to cloud environments (GCP, AWS) or data engineering / analytics engineering concepts would be advantageous
• Familiarity with analytics platforms (GA4, Adobe Analytics) and digital marketing ecosystems (DV360, CM360, etc) would be preferred
• Experience with MarTech or data platforms (Adobe Experience Platform, Salesforce Marketing Cloud, Braze, or similar) highly desirable
• Experience in Google Analytics, Adobe Analytics, or Google Cloud certification highly preferred

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About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordin