Azure Platform & AI Engineering Lead

Department of Customer Service; Sydney; On-site; AUD 154,000 - 178,000; Full time

Job summary

Department of Customer Service in Sydney is seeking a Manager, Platform Development, Operations and AI Data Analytics Centre. You will lead a multidisciplinary team delivering secure, scalable cloud, data and AI platforms and shape engineering standards across Azure, APIs, DevOps, and IaC.

You will guide architecture and delivery across cloud, data, software engineering and AI-enabled solutions, partnering with delivery teams, security specialists and customers.

Qualifications

• Experience leading platform, cloud, software or data engineering teams.
• Strong hands-on Microsoft Azure expertise and modern engineering practices (APIs, DevOps, CI/CD, IaC).
• Experience delivering secure, scalable digital platforms or data and AI solutions with reliability, observability and operational support.
• Ability to provide pragmatic architecture and engineering leadership while balancing delivery speed, technical debt, security, cost and long-term sustainability.
• Proven people leadership, including coaching engineers, building capability, managing performance and creating an inclusive, accountable team culture.
• Strong stakeholder management skills and the ability to explain complex technical matters clearly to executives, customers and non-technical audiences.
• Experience working within governance, risk, security and compliance frameworks. Government or other highly regulated delivery experience will be well regarded.
• A commitment to continuous improvement, reuse and automation, with the judgement to evaluate emerging technologies and apply them responsibly.

Responsibilities

• Lead, coach and develop a high-performing platform engineering team, setting clear priorities, standards and accountabilities.
• Own the technical delivery of platform and customer solutions from design through build, release and transition to operations.
• Define and uplift engineering practices across solution architecture, secure coding, APIs, automated testing, source control, CI/CD and infrastructure as code.
• Guide the design and implementation of Azure-based cloud, data, application and AI services using reusable, supportable patterns.
• Ensure platforms remain secure, reliable and cost-effective through capacity planning, observability, performance management, vulnerability remediation and incident response.
• Embed appropriate security, privacy, data protection and AI assurance controls into engineering delivery.
• Manage technical risk, dependencies and trade-offs, escalating issues early and providing clear, practical recommendations to senior stakeholders.
• Partner with customers and internal teams to translate complex requirements into prioritised roadmaps and achievable delivery plans.
• Assess and onboard new technologies where they provide clear value and align with enterprise standards.
• Support workforce planning, recruitment, capability development and knowledge sharing across the broader DAC engineering community.
• Customise and refine LLM models and various ML models to solve business problems.

Skills

Azure

DevOps

CI/CD

Security & compliance

Leadership

Stakeholder management

Governance & risk

Tools

Terraform

Bicep

GitHub

Azure DevOps

Job description

Department of Customer Service in Sydney is seeking a Manager, Platform Development, Operations and AI Data Analytics Centre. You will lead a multidisciplinary team delivering secure, scalable cloud, data and AI platforms and shape engineering standards across Azure, APIs, DevOps, and IaC.

You will guide architecture and delivery across cloud, data, software engineering and AI-enabled solutions, partnering with delivery teams, security specialists and customers.