Engagement Services Assistant

Tapestry, Inc.; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Supportive team

Professional development

Social connection

Job summary

Donwood Community Aged Care Services is seeking an Engagement Services Assistant to support residents in participating in meaningful activities that enhance wellbeing, independence, and quality of life. The casual role is based at Donwood Community Aged Care - Croydon, with duties across social, recreational, and wellness programs.

You will work with a friendly team to deliver activities, assist volunteers, and encourage resident participation, while maintaining privacy and dignity.

Qualifications

• 2 years' experience in engagement, lifestyle, community services or aged care.
• Certificate III/IV in Individual Support, Community Services, Leisure and Health, Aged Care (preferred).
• Current First Aid Certificate is required.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organisational and time-management skills.
• Resident-focused approach and flexibility.
• Experience facilitating group activities and community engagement.

Responsibilities

• Support the delivery of social, recreational, and wellness programs.
• Assist volunteers and team members in daily activities and events.
• Encourage resident participation and social connections.
• Plan, coordinate, and deliver activities and wellness initiatives.
• Liaise with residents, families, and representatives to enhance engagement.
• Maintain accurate resident records with confidentiality.
• Collaborate to create a welcoming environment for all residents.

Skills

Interpersonal skills

Communication

Teamwork

Time management

Education

Certificate III/IV in Individual Support, Community Services, Leisure and Health, Aged Care

First Aid Certificate

Job description

We are seeking an experienced, enthusiastic, friendly, and self-motivatedEngagement Services Assistant to support or residents in participating in meaningful and engaging activities that enhance their wellbeing, independence, and quality of life.

This is a casualposition based at Donwood Community Age Care- Croydon.

About the Role

Working as part of a friendly and supportive team, your responsibilities will include:

• Supporting the delivery of engaging social, recreational, and wellness programs that meet our residents needs, interests, and care plans.
• Assisting volunteers and team members in the facilitation of daily activities and special events.
• Encouraging resident participation and fostering social connections within group activities and programs.
• Assisting with the planning, coordination, and delivery of activities, events, and wellness initiatives.
• Liaising with residents, families, and representatives to identify opportunities that enhance engagement, independence, and healthy lifestyle practices.
• Maintaining accurate and up-to-date resident records in relevant management systems.Ensuring resident dignity, privacy, confidentiality, and wellbeing are maintained at all times.
• Working collaboratively with colleagues to create a welcoming, inclusive, and positive environment for all residents.

About You

You are a motivated and compassionate individual who is passionate about supporting older people to remain active, connected, and engaged within their community.

To be successful in this role, you will have:

• Minimum 2 years' experience in a similar engagement, lifestyle, community services, or aged care position.
• Certificate III or IV in Individual Support, Community Services, Leisure and Health, Aged Care, or a related qualification.(preferred but not essential)
• Current First Aid Certificate.
• Excellent communication and interpersonal skills.
• The ability to work independently and as part of a team.
• Strong organisational and time-management skills with the ability to prioritise competing tasks.
• Demonstrated initiative, flexibility, and a resident-focused approach.
• Experience facilitating or supporting group activities and community engagement programs.
• Current satisfactory National Police Check.
• Current Victorian Driver Licence.

What We Offer

• A supportive and caring team environment.
• The opportunity to make a meaningful difference in the lives of older people.
• Ongoing learning and professional development opportunities.
• A rewarding role that promotes social connection, wellbeing, and community participation.

If you are passionate about making a positive impact in the lives of older people, we'd love to hear from you.

Donwood Community Aged Care Services is committed to providing a safe, inclusive and welcoming environment for residents, staff and volunteers.

9 November 2026Croydon Victoria, Australia