Energy Intelligence Specialist

Zembl; Sydney; Hybrid; AUD 100,000 - 110,000; Full time

Benefits offered by this job

Hybrid work-from-home

Free coffee

Uber Eats lunch benefit

Wellness Days

Annual leave

Quarterly bonus

Parental leave

Career progression

Job summary

Zembl in Sydney, Australia seeks an Energy Intelligence Specialist to support the Energy Intelligence roadmap and deliver value from energy data. You will work with the Head of Product to develop services that help customers make better energy decisions through analytics.

Join a collaborative team, manage data quality across bills and usage, and scale intelligence capabilities with automation, while partnering with Sales, Customer Success, and Technology teams to drive adoption.

Qualifications

• 4+ years in Product Management, Energy Management or related analytics.
• Strong understanding of energy procurement, billing, metering and network tariffs.
• Experience turning operational data into insights.
• Ability to define business rules, service methodologies and operational controls.
• Strong analytical, problem-solving and communication skills.
• Experience working with CRM and energy management platforms.

Responsibilities

• Coordinate delivery of Zembl's Energy Intelligence services for consistency and quality.
• Keep bills, interval meter data and contract information accurate for service delivery.
• Work with retailers and metering providers to resolve data gaps.
• Improve workflows, rules, platform capabilities and outputs behind Energy Intelligence.
• Monitor and report on product performance and adoption.
• Support the Energy Intelligence roadmap with new insights and capabilities.

Skills

Energy data analysis

Product management

CRM systems

Energy management platforms

Cross-functional collaboration

Tools

CRM

Energy management platforms

Job description

Job Type: Permanent position | Full time position

Job Description

About Zembl: Zembl saves businesses time and improves their bottom line. Our long, strong industry relationships help businesses buy better energy. We have local experts who’ll pick up the phone, have a chat and understand customer needs to take the legwork out of admin.

What You'll Do:

Energy Intelligence is core to Zembl's Everything Energy strategy: it's how the business delivers ongoing value beyond procurement, through recurring services and insights that help customers make better energy decisions. The Energy Intelligence Specialist works with the Head of Product to deliver and continuously improve the Energy Intelligence roadmap, bringing deep operational and analytical knowledge of customer energy data.

Key areas of responsibility include:

• Coordinating delivery of Zembl's Energy Intelligence services so they're consistent, efficient and high quality
• Keeping customer bills, interval meter data, contract information and other operational data complete, accurate and available to support service delivery
• Working with retailers and metering providers to resolve data gaps
• Improving the operational workflows, business rules, platform capability and customer outputs behind Energy Intelligence
• Monitoring and reporting on product performance, service quality and customer adoption
• Supporting the Energy Intelligence roadmap, including new insights, products and analytical capabilities that create customer value
• Scaling Energy Intelligence services through automation, standardisation and process improvement
• Working with Account Management and Marketing to communicate intelligence services and drive customer adoption
• Collaborating with the Energy Solutions Product Manager to identify and develop opportunities generated through Energy Intelligence
• Collaborating with the Digital Platform Product Manager to prioritise and deliver platform capabilities that support Energy Intelligence

What You'll Bring:

This role suits an analytically minded energy or product specialist who enjoys turning operational and energy data into services that create measurable customer value. You're equally comfortable improving existing services as you are shaping new ones, and you like understanding how data moves through systems well enough to use that understanding to improve customer outcomes. You're comfortable moving between:

• Energy data analysis and operational processes
• Product performance measurement and continuous improvement
• Customer insight and service design
• Cross-functional collaboration with Customer Success, Sales, Operations and Technology

Specific skills include:

• Ideally 4+ years' experience in Product Management, Energy Management or a related analytical role
• Strong understanding of energy procurement, billing, metering and network tariffs
• Experience working with operational data and turning it into insights
• Ability to define business rules, service methodologies and operational controls
• Strong analytical, problem-solving and communication skills
• Experience working with CRM and energy management platforms

You’ll join a collaborative business where people are encouraged to speak up, challenge how things are done and take ownership of their work. We move quickly, support one another and look for people who want to make a meaningful contribution as we continue to grow.

Benefits:

• Zembl supports a hybrid work-from-home and in-the-office approach
• Daily perks including free coffee and a monthly Uber Eats lunch benefit
• 2 Wellness Days per year + earn an additional day of annual leave per year of service
• Access to our quarterly bonus scheme
• Long-term growth and progression
• Paid parental leave of up to 16 weeks

Employment Conditions:

• Permanent position, full time, 38 hours per week.
• $100,000-$110,000 plus superannuation per annum