Endpoint Engineering Specialist

Datacom; City of Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Remote working

Flexi-hours

Professional development courses

Social events

Chill-out spaces

Job summary

Datacom in Melbourne seeks an Endpoint Engineering Specialist/SOE Engineer to manage day-to-day endpoint systems with minimal direction while engaging in projects. You’ll focus on improving customer experience, maintaining OS images, and leading deployments across enterprise environments.

Ideal candidates have 2+ years in SOE migrations and MECM, strong Intune and AVD skills, and a proactive, service-oriented mindset within a MSP context.

Qualifications

• Related experience in endpoint engineering and SOE management.
• Experience working for a Managed Service Provider is preferred.
• Strong technical knowledge of Microsoft Intune including Autopilot Deployment and Development.
• Strong knowledge of Microsoft Endpoint Configuration Manager (MECM).
• Strong knowledge of Azure Virtual Desktop (AVD) and Active Directory with GP.
• Scripting ability using PowerShell, VBScript, or Batch.
• Experience with Windows 10 task sequencing and large enterprise deployments.
• Familiarity with Windows Modern Desktop technologies and MECM migrations.
• Minimum 2+ years in SOE migrations, projects, and implementation; 1+ years MECM.

Responsibilities

• Maintain, upgrade, and enhance environment configurations including user/device/security policies.
• Manage endpoint policies, firmware, drivers, and automation scripts via enterprise tools (Intune).
• Ensure high customer satisfaction with timely responses to inquiries.
• Operate in a high-performing team culture and contribute to success.
• Identify service improvements, efficiencies, and cost reductions for customers.
• Follow ITIL-aligned change and release practices.
• Perform hardware and OS upgrades as required.
• Maintain deployed desktop OS images (physical and virtual).
• Lead projects as needed and provide documentation updates (designs, how-tos, risk registers).
• Occasional travel to Datacom, customer sites, and conferences when required.

Skills

Endpoint engineering

SOE management

Microsoft Intune

Azure Virtual Desktop

Group Policy Management

PowerShell scripting

MECM

Windows 10 deployment

Enterprise software deployments

Tools

Intune

MECM

Azure Virtual Desktop

Active Directory

PowerShell

Job description

Our why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

Our team

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About the Role (your why)

The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practices to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As an Endpoint Engineering Specialist/SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom’s endpoint customer base.

We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.

Please note to be successful in this role you would need to be an AU Citizen and able to obtain a Baseline or NV1 clearance.

What you will do

As an Endpoint Engineering Specialist/SOE Engineeryou will be focused on:

• Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune)

• Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues

• Operate in, and contribute to the winning culture of a high performing team

• Identify service improvements, efficiencies and/or cost reductions for Datacom customers

• Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).

• Perform upgrades on applicable hardware and operating systems as required/requested

• Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)

• Assist with projects as required and act as the lead

• Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles

• Occasional travel to Datacom, customer sites and conferences when required.

What you will bring

Required experience:

• Related experience in endpoint engineering and SOE management
• Related experience working for a Managed Service Provider
• Strong Technical Knowledge of Microsoft Intune including Autopilot Deployment and Development
• Strong technical knowledge of Microsoft Endpoint Configuration Manager
• Strong technical knowledge of Azure Virtual Desktop (AVD)
• Strong technical knowledge of Active Directory – Group Policy Management
• Strong Scripting ability (PowerShell, VBScript, Batch)
• Experience with Windows 10 task sequencing and end point configuration
• Experience with facilitating large and enterprise scale software deployments
• Exceptional knowledge of Windows Modern Desktop technologies
• Minimum 2+ years’ experience in SOE migrations, projects, and implementation
• Minimum 1+ years’ experience in MECM

Nice to have:

• Citrix experience
• Experience with M365 would be advantageous
• Good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.