End User Support Specialist

Aurec Group; Canberra; On-site; AUD 65,000 - 90,000; Full time

Job summary

Aurec Group in Canberra is seeking an experienced End User Support Specialist to join a forward-thinking ICT team supporting a Federal Government client. You will enable workforce productivity by delivering second-line support for desktops, laptops, and mobile devices, and you will drive cloud adoption initiatives including Azure and M365.

You will configure operating systems, device imaging, and endpoint security, while assisting with patches, updates, and asset management in a complex

Qualifications

• Experience in IT Support or End User Computing, preferably within a complex Federal Government or enterprise environment.
• Strong proficiency in Microsoft 365, Azure Cloud environments, Windows OS, modern endpoint management, device imaging, and endpoint security tools.
• Excellent problem-solving abilities, exceptional customer service skills, and the capacity to deliver clear technical guidance to non-technical users.

Responsibilities

• Deliver high-quality second-line technical support across desktops, laptops, and mobile devices.
• Provision, configure, and maintain operating systems, endpoints, software, and imaging workflows.
• Manage endpoint security measures and assist incident response and vulnerability mitigation.
• Execute routine system updates, security patches, and upgrades per IT policies and standards.
• Provide user training, create documentation, and support cloud adoption (Azure and M365).
• Maintain IT asset management, lifecycle tracking, and software licensing with cross-functional teams.

Skills

Microsoft 365

Azure Cloud

Windows OS

Intune

SCCM

Endpoint security

Customer service

Troubleshooting

Tools

Intune

SCCM

Endpoint security software

Job description

We are seeking an experienced End User Support Specialist to join a dynamic, forward-thinking ICT team dedicated to driving key digital workplace initiatives and cloud integration for our Federal Government client.

Play a vital role in enabling workforce productivity and supporting major IT transformation projects, including Microsoft 365 optimisation, Azure integration, and modern endpoint security enhancements.

Responsibilities:

Deliver high-quality second-line technical support and troubleshooting across desktops, laptops, mobile devices, and peripherals to ensure uninterrupted service delivery.

Provision, configure, and maintain operating systems, modern endpoints, standard software packages, and device imaging workflows.

Manage endpoint security measures-including antivirus, encryption, and access controls-while supporting incident response and vulnerability mitigation.

Execute routine system updates, security patches, and upgrades in line with organisational IT policies and industry compliance standards.

Drive continuous improvement by delivering user training, crafting clear documentation/user guides, and supporting cloud adoption initiatives (Azure and M365).

Maintain accurate IT asset management, lifecycle tracking, and software licensing compliance while collaborating with cross-functional network and infrastructure teams.

Skills & Experience

• Strong proficiency in Microsoft 365, Azure Cloud environments, Windows OS, modern endpoint management (Intune/SCCM), device imaging, and endpoint security tools.

• Proven track record in an IT Support or End User Computing role, preferably within a complex Federal Government or enterprise environment.

• Excellent problem-solving abilities, exceptional customer service skills, and the capacity to deliver clear technical guidance to non-technical users.

Eligibility & Clearance Requirements

• Security Clearance: Due to the nature of this environment, candidates must hold a current Baseline

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