End User Computing Support Officer

The Bloomfield Group; Newcastle-Maitland; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Incentive scheme

Vehicle option

6 weeks annual leave

Personal leave (15 days)

Educational leave

Gym membership discount

Cash-out personal leave

Job summary

The Bloomfield Group is seeking an experienced IT professional to provide end-user support and manage technology assets from Ashtonfield in the Hunter Valley. You will ensure secure, reliable devices and guide asset governance while collaborating with vendors and internal teams.

This site-based role covers device lifecycle management, onboarding/offboarding, cybersecurity compliance, and modern workplace tools like Intune and Microsoft 365. A vehicle option is included with the package.

Qualifications

• Experience in desktop support, end-user computing, asset management or similar tech role.
• Experience managing device lifecycles in corporate or MSP environments.
• Knowledge of Intune, Microsoft 365 and MDM solutions is preferred.
• Understanding cybersecurity requirements for end-user devices.

Responsibilities

• Provide general IT end-user support across the business.
• Coordinate end-user device procurement, provisioning, deployment and asset registration.
• Maintain asset inventories and lifecycle records.
• Manage hardware repairs, replacements and vendor relationships.
• Monitor device age, health and support status to identify refresh needs.
• Develop device refresh and replacement programs.
• Support employee onboarding and offboarding activities.
• Ensure devices meet cybersecurity and compliance requirements.
• Coordinate secure disposal and data sanitisation of retired devices.
• Support platforms including Intune, M365, Active Directory and MDM solutions.
• Assist with adoption of Teams Phone and modern workplace tech.
• Produce lifecycle reporting, forecasting and asset insights.
• Collaborate with stakeholders to deliver efficient tech solutions.

Skills

End-user support

Asset management

Device lifecycle management

Security/compliance

Vendor relationships

Onboarding/offboarding

Communication & teamwork

Tools

Intune

Microsoft 365

Active Directory

Mobile Device Management

Job description

Benefits of working with us

• Competitive salary package including incentive scheme and vehicle option
• 6 weeks annual leave and 15 days personal leave
• Supportive Paid Parental Leave packages
• Educational leave and financial assistance for approved study
• Discounted gym membership
• Cash-out personal leave options

About the Role

Reporting to the Group Manager Information Technology, you will play a key role in supporting employees across The Bloomfield Group by providing end-user IT support and managing technology assets throughout their lifecycle.

This role combines hands‑on technical support with proactive device lifecycle management, ensuring our workforce has secure, reliable and fit‑for‑purpose technology. You will work closely with employees, vendors and technology partners to improve user experience, maintain asset governance, support cybersecurity requirements and drive modern workplace initiatives.

Key Responsibilities

• Provide general IT end-user support across the business
• Coordinate end-user device procurement, provisioning, deployment and asset registration
• Maintain accurate asset inventories and lifecycle records
• Manage hardware repairs, replacements and vendor relationships
• Monitor device age, health and support status to identify refresh requirements
• Develop and coordinate device refresh and replacement programs
• Support employee onboarding and offboarding activities
• Ensure devices meet organisational cybersecurity and compliance requirements
• Coordinate secure disposal and data sanitisation of retired devices
• Support and enhance platforms including Intune, Microsoft 365, Active Directory and Mobile Device Management solutions
• Assist with the adoption of Teams Phone and modern workplace technologies
• Produce lifecycle reporting, forecasting and asset management insights
• Work collaboratively with stakeholders to deliver efficient technology solutions and continuous improvement outcomes

About You

You will be a customer-focused IT professional who enjoys helping people while maintaining strong governance and technical standards.

To be successful in this role, you will have:

• Demonstrated experience in desktop support, end-user computing, asset management or a similar technology role
• Experience managing device lifecycles within a corporate environment or Managed Service Provider
• Knowledge of endpoint management platforms including Intune, Microsoft 365 and Mobile Device Management solutions
• Understanding of cybersecurity requirements relating to end-user devices
• Strong organisational, planning and stakeholder engagement skills
• Experience coordinating hardware procurement, warranties and vendor relationships
• Ability to analyse asset and technology data to support planning and forecasting
• Excellent communication skills and a commitment to delivering high-quality customer service

Please note this is a site‑based role working Monday to Friday. The role will primarily be based in Ashtonfield, with travel required across our Hunter Valley operations. A vehicle option is included in the package.

Working with The Bloomfield Group

The Bloomfield Group is a proud Australian mining and engineering business that has been part of the Hunter Valley community for almost 90 years, employing around 600 local people.

We own and operate two open‑cut coal mines - Rix’s Creek near Singleton and Bloomfield Mine near Maitland - along with Kings Engineering and Biodiesel Industries Australia.

Investing in our people and our community

We invest in our people and our community.

Through the Bloomfield Group Foundation, we support vulnerable young people, medical and health research, and a wide range of programs that enrich Hunter Valley communities.

Our values guide how we work: We Care. We Deliver.

• We respect and care about the safety and wellbeing of our people, our community and the environment.
• We work together with integrity to achieve safety, operational best practice, customer satisfaction and compliance.

This position requires an individual who aligns with these values.

The Bloomfield Group is committed to equal employment opportunity and diversity, priding itself on an inclusive workplace. All applicants must be able to evidence their Right to Work in Australia.