IT Support

Mainfreight; City of Hume; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Annual salary reviews

Internal training

Enthusiastic and productive team

Career development through internal  

Job summary

Mainfreight Melbourne is seeking an IT Support team member to join our Information Technology team based at our Melbourne branch in Tullamarine. We are looking for a team player with the ability to multi-task, someone who strives to achieve targets and who is prepared to get in and get the job done.

You will provide end-user IT support across hardware, software and network issues, and play a key role in resolving incidents and service requests to ensure a seamless technology experience for our

Qualifications

• Experience in IT Service Desk, Desktop Support, or EUC environments.
• Knowledge of Intune, Autopilot, and endpoint management.
• Understanding of device deployment, MDM, MAM policies, and application packaging.
• Knowledge of IT asset management, hardware procurement, and device lifecycle processes.
• Strong troubleshooting skills across Windows and mobile devices.
• Ability to manage competing priorities and work independently or with a team.
• Desireable Microsoft certifications (Intune or Microsoft 365) or IT degree.

Responsibilities

• Provide IT support for end users, resolving hardware, software and network issues.
• Monitor and resolve incidents and service requests in a timely manner.
• Procure, manage, and maintain IT assets, including hardware refresh, leasing, warranties and repairs.
• Contribute to IT projects (global & regional), technology rollouts and system upgrades.
• Manage Microsoft Intune and Autopilot to deploy, secure, provision and maintain devices.
• Develop and maintain IT support documentation and knowledge articles.

Skills

Azure Active Directory

IT Service Desk

End-user support

Intune / Autopilot

Microsoft 365

Endpoint management

Device deployment

MDM / MAM policies

IT asset management

Troubleshooting

Customer-focused

Education

IT degree or certifications

Certifications in Intune or Microsoft 365 (desirable)

Tools

Microsoft Intune

Autopilot

Microsoft 365

Azure AD

Job description

Mainfreight is in the business of global supply chain logistics. Put simply, we partner with our customers to provide the full spectrum of Warehousing, Domestic Transport and International Air and Ocean Freight services. Our operations are powered by a global team of more than 11,300 passionate people, world-class technology and a can-do attitude. We currently operate in 331 branches across 26 countries. We are one big family, and we are fiercely protective of our deep-rooted identity. Instead of embracing popular corporate conventions, we protect and nurture the unique culture, character and individuality that sets us apart.We are proud of what we do and how we do it!

ABOUT THE ROLE

We have an exciting opportunity for an IT Support team member to join our Information Technology team based at our Melbourne branch in Tullamarine. We are looking for a team player with the ability to multi-task, someone who strives to achieve targets and who is prepared to get in and get the job done.

We are looking for someone with strong technical troubleshooting skills across end-user devices, systems, applications, and network connectivity. You will play a key role in providing outstanding IT support, resolving incidents and service requests, and ensuring a seamless technology experience for our users. If you are passionate about IT, enjoy solving technical problems, and have a knowledge of both on-premises and cloud-based environments, we want to hear from you!

DUTIES & RESPONSIBILITIES

• Provide IT support for end users, resolving hardware, software applications and network related issues.
• Manage, monitor, and resolve incidents and service requests in a timely manner
• Procure, manage, and maintain IT assets, including hardware refresh, leasing, warranties, and repairs.
• Contribute to IT projects (Global and Regional), technology rollouts, system upgrades, and continuous improvement initiatives.
• Manage Microsoft Intune and Autopilot to deploy, secure, provision, and maintain devices while ensuring compliance with corporate IT and security standards
• Develop and maintain IT support documentation, standard operating procedures, and knowledge-based articles.

SKILLS & EXPERIENCE

• Knowledge of Microsoft Azure Active Directory Infrastructure
• Experience in IT Service Desk, Desktop Support, or EUC environments.
• Understanding of Microsoft Intune, Microsoft 365, Autopilot, and endpoint management.
• Understanding of device deployment, MDM, MAM compliance policies, and application packaging.
• Knowledge of IT asset management, hardware procurement, and device lifecycle processes.
• Strong troubleshooting skills across Windows devices, mobile devices, and business applications.
• Strong organisational, analytical, and problem-solving abilities with attention to detail.
• Ability to manage competing priorities and work effectively both independently and within a team.
• A proactive, customer-focused approach with a commitment to continuous improvement.
• Microsoft certifications (Intune or Microsoft 365) or IT Degree are desirable.

BENEFITS

• Annual salary reviews
• Ongoing internal training
• Enthusiastic and productive team
• Opportunity and encouragement for career development through internal promotions.