Funeral Arranger - Brisbane

Bare; Brisbane; Remote; AUD 52,000 - 65,000; Full time

Job summary

Bare is seeking an empathetic Funeral Arrangement Advisor to support families arranging funeral services. This phone-based role focuses on guiding families with care, communicating each step, and coordinating logistics through a difficult time.

Primarily remote, occasional on-site involvement in Brisbane or surrounding areas may be required. You will report to the Regional State Lead and work with a team of like-minded colleagues dedicated to compassionate service.

Qualifications

• Experience in customer support or advisory roles is preferred.
• Comfort with technology and following established processes.
• Ability to guide families with sensitivity during a difficult time.

Responsibilities

• Answer inbound calls from families about funeral arrangements.
• Proactively update families on status of arrangements.
• Listen empathetically and provide non-judgmental guidance as a trusted adviser.
• Coordinate logistics, ceremony details, and communicate with extended networks.
• Meet families in person at the local office if required.

Skills

Empathy

Communication

Active listening

Phone-based support

Logistics coordination

Job description

Who is Bare?

Bare is Australia's most highly rated end of life business - supporting Australian families through the hardest time in their life.

By combining empathy with technology, we’re creating end-of-life experiences that are simple, personalised and affordable. In only five years, we’ve served more than 50,000 families, have become Australia’s most awarded end-of-life provider (with awards in customer service, innovation and digital disruption), and have built a team of more than 200 people committed to changing the way Australians deal with end-of-life. And we’re just getting started.

While this position is primarily remote, we occasionally may require you to assist on the day of a Funeral Service, as such we are looking for candidates based in Brisbane or surrounding areas.

So what is the role, exactly?

We're looking for an empathetic communicator with exceptional attention to detail to join our Funeral Arrangement team. You will be a families guide and support through their most vulnerable time. It’s no stretch to say it’s one of the most important roles in the company.

In this role you’ll be phone-based, working directly with families who are looking for support in arranging a funeral service. You’ll show empathy, taking the time to let them know you care, and then support them by arranging and communicating every step of the process.

That makes sense, but what would my day to day look like?

In this role you're working with families in their most difficult time. They are looking for guidance, empathy and support in arranging a funeral for their loved one. Each day would involve:

• answering inbound calls from families who have questions about their current arrangements
• proactively updating families of the status of their arrangements
• actively listening to your families, giving them the time and space to share their grief with a trusted person
• being their trusted guide and support throughout the entire funeral arrangement process
• coordinating logistics, ceremony arrangements and communicating the funeral service details to all of their extended network
• meeting families in person at our local office if/as needed

You will report to our Regional State Lead, and work with a team of an amazing likeminded people.

Ok, sounds great. Who are you looking for?

This is a hard, but super impactful role. Families come to us in all kinds of circumstances, and we become their trusted advisor through a difficult part of their lives. You need:

• a genuine love of providing empathy and support to people from all walks of life
• comfortable directing people who need thoughtful, non judgmental guidance
• the ability to work in a fast-paced environment
• comfort working with technology and following processes
• the ability to take control of a conversation and become a trusted advisor
• Most importantly, we want someone who believes in our mission. Everyone at Bare is driven by the impact of what we’re doing, we want to make sure that continues with every new hire that joins our team.

What’s in it for me?

Someone in the end-of-life team recently described the team as “this is the most impactful work I've ever done. I feel lucky to be able to help people that truly need support