Employment Support Consultant - Multiple Roles Available

Melbourne Citymission Inc.; Greater Dandenong; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Diverse and inclusive organisation

Attractive salary packaging benefits

Supportive learning and development

Job summary

Melbourne Citymission Inc. is hiring an Employment Support Consultant to engage clients and build capacity for employment. The role focuses on ongoing case management within the Intensive Services Stream, guiding clients through job preparation and job search activities in a supportive, inclusive setting.

The successful candidate will demonstrate empathy, strong communication, and the ability to tailor support to diverse needs, aligning with MCM’s commitment to safety and equity.

Qualifications

• Frontline experience in an employment services provider.
• Ability to work with diverse individuals and tailor support.
• Strong communication and rapport-building skills.
• Commitment to safety and compliance in a welfare setting.

Responsibilities

• Engage with clients and build capacity for employment.
• Manage cases within the Intensive Services Stream.
• Support job preparation and job search activities for clients.

Skills

Empathy and rapport building

Excellent communication

Detail oriented and organized

Education

Cert IV or above Community Services or related qualification

Job description

About the Opportunity

MCM has joined the CoAct network to deliver the Australian Government’s new Inclusive Employment program, replacing Disability Employment Services (DES).
We are delivering tailored, community-based employment services for people with disability, injury, or health conditions, creating meaningful and sustainable employment outcomes across the Victorian regions of Westgate, Yarra and Plenty, Calder and Bayside.

The Employment Support Consultant role is centred on client engagement and capacity building, helping clients navigate their personal challenges and develop the skills necessary for employment. The ESC is responsible for ongoing case management, specifically within the Intensive Services Stream, where clients actively engage in job preparation and job search activities.

About you

To be a part of the team we are looking for individuals who:

• Want to work within a values driven, progressive organisation

• Want to be part of a new program and engaging team that thrives on challenges

• Are detail orientation, highly organised and an excellent communicator

• Are supportive & flexible

• Are able to show strong empathy and an ability to build rapport with diverse individuals

• Are creative problem-solving and adaptability to tailor support to individual needs

• Are solutions-focused approach that fosters motivation and drives positive outcomes

Benefits of working with MCM include:

• Diverse and inclusive organisation

• Attractive Salary Packaging benefits

• Supportive learning and development environment

• Culture of continuous improvement

Essential:

• Frontline experience within an employment services provider

• We seek candidates with a diverse range of skills from both within and beyond the sector, recognising the value of unique industry experience and perspectives

• Frontline staff involved in case management who do not have lived experience of disability or a minimum of three (3) years of industry experience are required and to hold or be actively working towards a relevant qualification

• Relevant qualifications include (but not limited to); Cert IV or above Community Services, Employment Services, Disability Support, Career Development etc

Screening Criteria:

• National Police check

• Working with Children check or ability to obtain

• Valid Victorian Driver's license

• Right to Work in Australia

• Ability to work Monday to Friday - 9am-5pm

Applications for this role will close on 29 November 2026.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.

We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.