Case Manager

Melbourne Citymission Inc.; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Diverse and inclusive organisation

Salary packaging benefits

Supportive learning and development

Culture of continuous improvement

Job summary

Melbourne Citymission seeks a dedicated youth worker to support a caseload of young people through a healing-oriented framework in the Creating Connections team. You will work to disrupt disadvantage and create pathways out of homelessness, with focus on coordinating safety plans and risk assessments.

You will assist clients to access sustainable accommodation and connect them with health, mental health, AOD and therapeutic interventions within a collaborative, supportive environment.

Qualifications

• Tertiary qualifications in Youth Work, Social Work, Welfare studies or related fields.
• Demonstrated experience working within a case management and trauma informed framework
• Demonstrated understanding of theory and practice as it relates to family mediation and family support
• Demonstrated understanding of the issues that affect young people and their families experiencing conflict and at risk of report to Child Protection
• Experience and ability to develop cohesive and collaborative working relationships with allied services, networks and stakeholders.
• Well-developed communication, negotiation, interpersonal and conflict resolution skill
• High level of initiative and time management and the ability to work independently and part of a team
• An understanding of the requirements for ensuring child safety
• Strong administration skills and computer literacy

Responsibilities

• Support a case load of young people through a healing-oriented framework.
• Develop advanced case planning and crisis interventions to meet the needs of young people with multiple and complex needs, including risk assessments and safety plans.
• Assist young people to explore and access sustainable accommodation options.
• Facilitate access to specialist support services, including health, mental health, AOD and therapeutic interventions.

Skills

Case management

Trauma-informed

Family mediation

Communication skills

Time management

Teamwork

Administrative skills

Computer literacy

Education

Tertiary qualification in Youth Work or related field

Job description

This role sits within the Homelessness and Family Services Division in the Youth Early Intervention and Homelessness portfolio. The Homelessness & Family Services Division consists of five domains:

• Youth Early Intervention

• Intensive Youth Support

• Supported Accommodation and Youth Refuges

• Adult and Family Homelessness

• Child and Family Services

Creating Connections provides support to young people who are homeless or at risk in both the Northwest and Inner South regions of metropolitan Melbourne. The Creating Connections Team encompasses housing support, living skills and education, employment and training support.

About the Opportunity

This role sits within the Homelessness and Family Services Division in the Youth Early Intervention and Homelessness portfolio. The Homelessness & Family Services Division consists of five domains:

• Youth Early Intervention

• Intensive Youth Support

• Supported Accommodation and Youth Refuges

• Adult and Family Homelessness

• Child and Family Services

Creating Connections provides support to young people who are homeless or at risk in both the Northwest and Inner South regions of metropolitan Melbourne. The Creating Connections Team encompasses housing support, living skills and education, employment and training support.

About you

We are looking for someone who can:

• Support a case load of young people through a healing-oriented framework. Utilising creative and innovative pathways to disrupt disadvantage and create pathways out of homelessness.

• Develop advanced case planning and crisis interventions to meet the needs of young people presenting with multiple and complex needs, including risk assessments and safety plans.

• Assist young people to explore and access sustainable accommodation options.

• Facilitate access to specialist support services, including health, mental health, AOD and therapeutic interventions.

Benefits of working with MCM include:

• Diverse and inclusive organisation

• Attractive Salary Packaging benefits

• Supportive learning and development environment

• Culture of continuous improvement

Essential:

• Tertiary qualifications in Youth Work, Social Work, Welfare studies or related fields.

• Demonstrated experience working within a case management and trauma informed framework

• Demonstrated experience and understanding of theory and practice as it relates to family mediation and family support

• Demonstrated understanding of the issues that affect young people and their families experiencing conflict and at risk of report to Child Protection

• Experience and ability to develop cohesive and collaborative working relationships with allied services, networks and stakeholders.

• Well-developed communication, negotiation, interpersonal and conflict resolution skill

• High level of initiative and time management and the ability to work independently and part of a team

• An understanding of the requirements for ensuring child safety

• Strong administration skills and computer literacy

Screening Criteria:

• National Police check

• Working with Children check and NDIS Worker Screening check or ability to obtain

• Valid Victorian Drivers license

• Right to Work in Australia

Applications for this role will close on 17 November 2026

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.