Employment Relations Advisor

Petbarn; Ryde; On-site; AUD 90,000 - 130,000; Full time

Job summary

Greencross Pet Wellness Company, based at the North Ryde Support Office, is seeking an experienced Employee Relations Advisor to join the People Hub team. Reporting to the General Manager of Employee Relations, you will provide expert employment relations guidance across Greencross, including Retail, Veterinary, Support Office and Supply Chain operations.

You will manage diverse employment relations matters, conduct workplace investigations, advise on performance management and termination, and

Qualifications

• Tertiary qualification in Human Resources, Business, Organisational Psychology or related discipline.
• 5+ years of progressive Employee Relations Advisor experience in multi-site environments.
• Proven ability to influence outcomes in a matrixed model and deliver through specialist teams.
• Experience in large, complex, multi-site organisations; retail, healthcare or FMCG environments valued.

Responsibilities

• Provide high-quality employment relations advice and support to leaders across all business divisions.
• Act as primary contact for enquiries through the Employment Relations Advisory Centre.
• Guide on performance management, misconduct, grievances, bullying and harassment, award interpretation and termination of employment.
• Manage a diverse portfolio of employment relations matters from enquiry through to resolution; conduct investigations and prepare reports.
• Support compliance activities and employment relations training; create leader resources and guidance material.
• Support Fair Work Commission matters, research and industrial relations projects; stay current with legislation and trends.

Skills

Employee relations

HR policy

Stakeholder management

Investigation skills

Legal compliance

Written communication

Education

Tertiary qualification in Human Resources or related discipline

Job description

At Greencross Pet Wellness Company, we’re passionate about helping pets and their people live happier, healthier lives. Across Petbarn stores, Greencross Vets, Specialist and Emergency hospitals, Support Office teams and Supply Chain Distribution Centres, our people work in diverse, dynamic and purpose-led environments every day.

Based in our North Ryde Support Office, we are seeking an experienced, Employee Relations Advisor to join our People Hub team.

Reporting to the General Manager of Employee Relations, responsible for providing expert employment relations advice, guidance and support to leaders and team members across Greencross, including Retail, Veterinary, Support Office and Supply Chain operations. Operating within the Employment Relations People hub, the role manages employment relations cases, workplace investigations, grievances, misconduct matters, policy interpretation and workplace compliance matters.

This role is ideal for an experienced Employment Relations Advisor who can balance legal rigour with practical, values-aligned and commercially pragmatic advice.

What you will do:

Employment Relations Advisory Services:

Provide high-quality employment relations advice and support to leaders across all business divisions.

Act as a primary contact for employment relations enquiries received through the Employment Relations Advisory Centre.

Provide guidance on performance management, misconduct, grievances, bullying and harassment, award interpretation and termination of employment.

Case Management & Workplace Investigations

Manage a diverse portfolio of employment relations matters from enquiry through to resolution.

Conduct workplace investigations and prepare investigation reports and recommendations.

Maintain accurate case records and documentation.

Compliance, Education & Capability Building

Support compliance activities and employment relations training programs.

Create and maintain leader resources, templates and guidance material.

Keep current with legislative developments and employment relations trends.

Industrial Relations Support

Support Fair Work Commission matters, research and industrial relations projects.

Risk, Compliance & Employment Law

Ensure advice aligns with the Fair Work Act, National Employment Standards, Awards and organisational policies.

About you

You are an experienced. values led, Employee Relations Advisor who combines high achievement focus with empathy, fairness, courage and respect. You are a trusted advisor and challenger that builds credibility quickly, asks the difficult questions and provides clear, pragmatic counsel.

You have an enterprise mindset looks beyond a single portfolio and works for the best outcome for Greencross as a whole and you use data and digital fluency uses emerging technology responsibly to improve decisions

You will have:

• Tertiary qualification in Human Resources, Business, Organisational Psychology or a related discipline;
• 5+ years of progressive Employee Relations Advisor experience, including experiencing supporting teams from a retail, clinical or FMCG multi-site environment.
• Proven ability to influence outcomes in a matrixed model and deliver through specialist teams in a unified and collaborative way of working.
• Experience working in a large, complex, multi-site or operational organisation; retail, healthcare, consumer or similarly dispersed environments are highly regarded.
• High-quality written communication and executive presentation skills.
• Contribute to a values led enterprise function with meaningful influence across a national workforce.
• Work with an experienced People leadership team in a purpose-led business focused on pets, people and wellbeing.
• Join a growing organisation with career pathways across the broader Greencross and Petbarn network.

If you are ready to contribute and be part of a fair, compliant and supportive workplace practices across Greencross, we would love to hear from you.