Employment Outcomes Officer

Randstad Australia; Darwin; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900/year

5 weeks annual leave

17.5% leave loading

12% superannuation

Job summary

Randstad Australia in Darwin is seeking an Employment Outcomes Officer for the RAES Program. You will calculate, claim, and track 52-week employment outcomes, manage budgets, and work with site teams to ensure funded outcomes.

You will need strong data skills with ECSN/ESS or similar databases and solid Excel abilities, plus readiness to travel to remote Indigenous communities as required.

Qualifications

• Experience using employment databases (ECSN, ESS) and strong Excel skills.
• Background in customer service, senior administration, or claims processing.
• Precise, data-driven with ability to meet targets.
• Ability to engage with remote site teams and community stakeholders.

Responsibilities

• Claim Calculation & Submission: Calculate, lodge, and secure employment outcome claims in government systems within deadlines.
• Employer & Site Collaboration: Support remote teams to track payslips and keep participants employed.
• Project Budgeting & Payments: Track budgets and process monthly payments to stakeholders.
• Performance Reporting & Auditing: Conduct data audits and deliver weekly/monthly reports.
• Data Management & Systems: Maintain participant datasheets and ensure accurate records.

Skills

ECSN/ESS

Excel

Data management

Communication

Tools

ECSN/ESS systems

Job description

Darwin Support Office (East Arm)

Stop tracking numbers for corporate profits—track outcomes that change lives!

Randstad has proudly partnered with ALPA, one of Australia’s largest Aboriginal-owned corporations, to recruit an energetic, detail-focused Employment Outcomes Officer.

If you have sharp analytical skills, know your way around employment databases (like ECSN or ESS), and want to connect raw outcome data with First Nations community empowerment, this is your ideal next step.

About Your Next Role

Reporting directly to the Employment Pathways Team Leader, you will be the engine room for employment outcome claims under the RAES Program.

You won't just be entering data—you will calculate, claim, and track 52-week employment outcomes, manage project budgets, and work directly with site teams and employers to ensure every participant's job success is recognized and funded.

What You Will Do

• Claim Calculation & Submission: Calculate, lodge, and secure employment outcome claims in government systems (ECSN/ESS) within strict NIAA deadlines.
• Employer & Site Collaboration: Support employers and remote site teams to track payslips, resolve issues early, and keep participants employed past the 52-week milestone.
• Project Budgeting & Payments: Track project budgets, verify evidence, and process monthly payments to stakeholders efficiently.
• Performance Reporting & Auditing: Perform internal data audits, identify trends, and deliver clear weekly/monthly tracking reports to site teams and leadership.
• Data Management & Systems: Maintain rock-solid participant datasheets and ensure accurate record-keeping across all program systems.

What You Will Bring

• Systems Literacy: Hands‑on experience using employment service systems (ECSN, ESS, or similar government databases) and advanced Microsoft Excel skills.
• Background: Proven experience in customer service, senior administration, claims processing, or community services.
• Precision & Drive: Sharp attention to detail with the drive to meet Assessed Claims Targets and key performance metrics.
• Communication & Relationship Skills: Down‑to‑earth communication style to build trust with remote site teams, business owners, and community stakeholders.
• Mobility & Clearances: Willingness to travel to remote Indigenous communities via light aircraft or unsealed roads, with relevant background checks.

What You Will Gain

• Boost Your Take-Home Pay: NFP Salary Packaging up to $15,900/year (keep more of what you earn).
• Great Leave Package: 5 weeks annual leave + 17.5% leave loading.
• 12% Superannuation: Significantly higher than the standard rate.
• Real Purpose: Directly support long-term employment retention and economic development for First Nations people.

Ready to drive real economic impact across the Top End?

Call Tash on [phone] or email [e-mail] for a confidential chat!