Employment Coach - Miranda

HELP Enterprises Limited; Sydney; Hybrid; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Meal allowance

Flexible work-life balance

Training and mentoring

Certificate IV training

Service Award Program

EAP support

Career advancement

Job summary

Help Enterprises Limited is seeking a motivated Coach to deliver Employment Services within the Inclusive Employment Australia division. This full-time role is based at Miranda in the St George - Sutherland Region and focuses on guiding participants through their employment journey with tailored plans and employer connections.

You will manage a caseload, build work readiness, address barriers, and support ongoing mentoring once participants commence work.

Qualifications

• Experience in Employment Services or similar roles is desirable.
• Ability to support participants to achieve employment goals.
• Strong communication and interpersonal skills with stakeholders.

Responsibilities

• Ensure participants' employment goals are central to planning.
• Support a caseload with guidance and direction.
• Meet individual and team KPIs within program requirements.
• Deliver coaching aligned with the Help Service Delivery Model.
• Build rapport and create tailored action plans.
• Link participants to training, qualifications and supports.
• Monitor progress at 4, 12, 26 and 52 weeks; report risks.
• Collaborate with specialists to engage inclusive employers.
• Create sustainable job opportunities through employer relationships.
• Assist employers with inclusive practices and workplace adjustments.

Skills

Customer service

Relationship building

KPIs

Communication

Problem solving

Administration

Resilience

Job description

About Us

Help is a social enterprise assisting people with disability lead fulfilling and independent lives. Over the past 57 years, we’ve created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it’s employment, learning, community connection, or anything in between – we work step by step alongside every individual to achieve their goals. We do this with the help of our social enterprise businesses, organisational partnerships, and Inclusive Employment Australia and NDIS service streams. Help provides an ecosystem of opportunity.

What’s in it for you?

At Help we believe that every person is the master of their journey. And that starts with our team. We strive to create an environment where employees openly embrace our mission and vision and can live our values every day. As a valued member of our team we’re committed to looking after you, by offering some great benefits including:

• Excellent salary sacrificing benefits! Package up to $15,900 of your annual salary tax free, and additional $2,560 for meal and entertainment expenses
• An inclusive work environment that values both your personal and professional life, with a strong focus on flexibility to help you achieve a healthy work-life balance
• Access specialist and accredited training, professional mentoring and ongoing coaching
• Benefit from opportunities for professional development and career advancement
• Learn while you work with the opportunity to gain a Certificate IV in Community Services
• Celebrate your milestones through our dedicated Service Award Program
• Access free and confidential support through our Employee Assistance Program (EAP)
• A job where every day is different and you will positively contribute to the lives of people with disability

About the opportunity

The Coach plays a vital role in delivering Help’s Employment Services Strategy, helping people with disability achieve and maintain sustainable, ongoing employment. This role supports participants through their full employment journey—building work readiness, addressing barriers, developing tailored plans that support their goals, and marketing participants to employers. The Coach also provides ongoing mentoring once participants commence work, offering guidance, practical assistance, and problem-solving support to both participants and employers. By working collaboratively with internal teams and external stakeholders, the Coach helps strengthen job retention, resolve workplace challenges, and ensure participants have the support they need to succeed long-term.

Your key responsibilities will include but are not limited to:

• Ensure each participants’ individual needs and aspirations for employment are at the centre of your focus
• Effectively support a caseload of participants, by providing support, guidance, and direction
• Achieve individual and team KPIs in line with the Inclusive Employment Australia Deed and Help Enterprises requirements.
• Deliver coaching and support to participants in line with the Help Service Delivery Model
• Build rapport and trust with participants, developing tailored Action Plans based on strengths, goals, and support needs.
• Connect participants with internal and external training, qualifications, and support services to address vocational and non-vocational needs
• Monitor participant and placement progress, including 4, 12, 26, and 52-week milestones, reporting risks promptly to relevant team members.
• Work collaboratively with Business Inclusion Specialists to engage with inclusive employers and identify tailored job opportunities.
• Create sustainable job opportunities and career paths for participants via relationships with local employers
• Support employers with inclusive practices and work adjustments, fostering a disability-confident workplace.

This is a Full-Time position based at:Miranda within the St George - Sutherland Region

About you

You care about people and want a job that makes a difference. We are seeking motivated and values driven individuals to join our Inclusive Employment Australia division as a Coach. Your care and dedication to each participant will be evident by the hard work you put in:

• Prior Employment Services experience will be highly regarded
• Strong customer service and relationship building skills through reverse marketing activities, sales and cold calling
• Demonstrated ability working towards targets and KPIs
• Strong communication and interpersonal skills
• Problem solving and conflict resolution
• Strong administration and computer skills – ability to learn technical systems
• Resilient in nature and ability to thrive in a continuously changing environment

As part of our recruitment and selection process, all successful candidates must have or be willing to undertake a range of checks including verification of working rights, Working with Children (Blue Card), NDIS Worker Screening (Yellow Card), professional reference checks and a national police check.

If you would like to learn more about working for us or what we do, we encourage you to visit www.help.org.au or follow us on LinkedIn