Employee Services Manager

Danone; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

3pm finishes every Friday

Total Reward package

Health, Life and salary continuance보험

26 weeks gender-neutral paid parental?

Job summary

Danone ANZ is seeking an experienced Employee Service Manager to lead the Employee Services team across Australia and New Zealand. You will partner with HR and regional teams to deliver high-quality HR operational support, compliance, and service excellence for employees and stakeholders.

This role combines people leadership with hands-on delivery, overseeing lifecycle processes, data integrity, and continuous improvement initiatives within a dynamic ANZ environment.

Qualifications

• Minimum 5+ years' experience in HR Operations or Employee Services.
• Experience leading or mentoring HR operations teams.
• Strong knowledge of Australian and New Zealand employment legislation.

Responsibilities

• Lead and develop the ANZ Employee Services team across Australia and New Zealand.
• Ensure delivery aligned with APAC strategies, policies and compliance.
• Act as primary contact for the ANZ HR community, managing escalations.
• Oversee lifecycle processes: contracts, onboarding, changes, offboarding.
• Support HR systems, data management, time and attendance.
• Drive service excellence through issue resolution and support.

Skills

People leadership

HR Operations

Stakeholder management

HRIS (SAP/SuccessFactors/ServiceNow)

Data privacy/confidentiality

Change management

Analytical skills

Education

Bachelor's degree in HR, Business or related

Tools

SAP

SuccessFactors

ServiceNow

Job description

About The Job

• Join Danone, a global leader in health-focused food and specialised nutrition
• Lead Employee Services operations across Australia and New Zealand, driving exceptional employee experiences
• Partner with HR, business leaders, and regional shared services teams to deliver operational excellence and continuous improvement

ABOUT THE ROLE

Danone is seeking an experienced and people-focused Employee Service Manager ANZ to join our Danone Business Services (DBS) APAC team.

Reporting to the Employee Service Geography Lead, you will lead the delivery of Employee Services across Australia and New Zealand, ensuring high-quality HR operational support, compliance, and service excellence for our employees and stakeholders.

This is both a people leadership and hands-on operational role, managing a team of Employee Services Analysts while remaining actively involved in service delivery, process improvement, and employee lifecycle activities.

You will act as the key Employee Services contact for the ANZ HR community, driving the implementation of regional initiatives, supporting business integrations, and continually enhancing the employee experience through efficient and effective service delivery.

KEY RESPONSIBILITIES

Employee Services Leadership & Operations

• Lead and develop the ANZ Employee Services small team across Australia and New Zealand
• Ensure consistent delivery of Employee Services in line with APAC strategies, policies, processes, and compliance requirements
• Act as the primary Employee Services contact for the ANZ HR community, managing escalations and stakeholder relationships
• Oversee employee lifecycle processes including contracts, onboarding, employee changes, offboarding, HR documentation, and employee enquiries
• Support HR systems maintenance, data management, time and attendance processes, and vendor-supported services
• Ensure service excellence through effective issue resolution and employee support

Employee Experience & Service Delivery

• Deliver a seamless and positive employee experience across all defined HR service touchpoints
• Monitor service performance, response times, and HR & employee feedback to identify improvement opportunitiesDrive self-service adoption and process efficiencies across the employee population
• Maintain accurate employee master data and ensure data quality across systems and processes

Business Integration & Change Management

• Support the integration of newly acquired businesses into Danone's operating model
• Conduct process assessments, gap analysis, and transition planning activities
• Coordinate knowledge transfer and stakeholder engagement across HR, shared services, and business teams
• Lead local implementation of Global and APAC Employee Services initiatives, including training, testing, communications, and post-go-live support

Compliance, Governance & Continuous Improvement

• Ensure compliance with Australian and New Zealand employment legislation and company policies
• Support internal and external audits, controls testing, risk assessments, and remediation activities
• Maintain operational documentation, standard operating procedures, and knowledge resources
• Identify and implement opportunities to improve service delivery, efficiency, and employee satisfaction
• Drive a culture of operational excellence, quality, and continuous improvement

About You

You are a collaborative and service-oriented HR professional who thrives in a fast-paced environment. You enjoy leading teams, solving problems, improving processes, and building trusted relationships across the business.

Ideally, you will have:

• Bachelor's degree in Human Resources, Business, or related discipline
• 5+ years' experience in HR Operations, Employee Services, Shared Services, Payroll, or HR Administration
• Previous experience leading or mentoring HR operations teams
• Strong understanding of HRIS platforms such as SAP, SuccessFactors, ServiceNow, or similar systems
• Sound knowledge of Australian and New Zealand employment legislation and HR compliance requirements
• Experience managing employee lifecycle processes within a complex organisation
• Strong stakeholder management and communication skills
• Experience supporting change initiatives, business integrations, or continuous improvement projects
• High attention to detail and commitment to data accuracy and confidentiality
• Strong problem-solving and analytical capabilities

About Us

WE OFFER

We truly value our Danoners and strive to make their experience exceptional by creating a positive and fulfilling environment for everyone. Our unique benefits are designed to enhance lives and provide genuine value.

• A high-performing, collaborative team culture
• Thank Danone it's Friday! 3pm finishes every Friday
• Diverse and inclusive work environment
• Personalised learning opportunities to set you up for success
• Competitive Total Reward package including:
• Health, Life and salary continuance insurance
• 26 weeks gender-neutral paid parental leave
• Employee Share Subscription Plan after 12 months of service
• Performance-related incentives and annual reviews

ABOUT US

At Danone, we aim to inspire healthier and more sustainable eating and drinking practices, in line with our Vision - Danone, One Planet. One Health. We operate across four business lines: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition, and Medical Nutrition. Our headquarters is in France, we have offices in 55 countries and our products are sold in over 120 markets. We are proud owners of some of the best-known brands worldwide including YoPro, Activia, Aptamil, and Karicare.

Danone ANZ focuses on dairy and specialised nutrition products for infants and adults and is proud to be awarded the Great Place to Work accreditation winner for ANZ in 2024 and 2025.

Diversity, Equity and Inclusion (DEI)

We proudly affirm that we are an Equal Employment Opportunity employer, and our ambition is to foster an INCLUSIVE & DIVERSE workplace where all Danoners can bring their uniqueness to contribute to business results. Our commitment to DEI ensures that all qualified individuals receive fair consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, and disability at our company.