Employee Relations Manager

Qantas Group; Melbourne; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Staff travel discount

Hybrid work arrangements

Jetstar staff benefits

Job summary

Jetstar Airways Pty Ltd in Melbourne seeks an Employee Relations Manager to support critical operational portfolios and manage complex ER cases within a highly regulated environment. You will report to the Head of Employee Relations, advising business leaders on risk, disputes, and compliance.

The role blends strategic and hands-on ER work across Cabin Crew, Engineering and other areas. This 12-month fixed-term, full-time position offers hybrid working arrangements and is based at Jetstar HQ in

Qualifications

• Strong experience in complex employee relations and case management within a large organisation.
• Experience managing disputes and union relationships.
• Strong capability in employment law.
• Experience appearing before, or preparing matters for, the Fair Work Commission.
• The ability to influence and partner effectively with senior operational leaders.
• A pragmatic, solutions focused approach to managing risk while supporting business outcomes.
• Exceptional communication skills, with the ability to explain complex ER/IR matters clearly and confidently.

Responsibilities

• Support critical operational portfolios within Jetstar People team.
• Manage complex employee relations cases and compliance-related projects.
• Role based at Jetstar HQ, Docklands with hybrid working arrangements.

Skills

ER case management

Disputes & union relations

Employment law

FWC experience

Stakeholder management

Strategic advisory

Communication skills

Job description

• Parent Business Function: Corporate & Support Functions
• Time Type: Full time
• Worker Sub-Type: Fixed Term
• Entity: Jetstar Airways Pty Ltd

Company Description

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

Job Description

• Be part of the Jetstar People team supporting critical operational workgroups across critical operational portfolios
• Manage complex employee relations cases, disputes and compliance-related projects
• Fulltime, 12-month fixed term opportunity based at Jetstar HQ, Docklands– hybrid working arrangements

As an Employee Relations Manager, you will provide additional ER capability across Jetstar’s operational portfolios. Working flexibly across Cabin Crew, Engineering and other areas as demand arises, you will support complex employee relations matters in a highly regulated, unionised and operationally sensitive environment.Reporting to the Head of Employee Relations, you will manage complex employee relations cases, disputes and compliance-related projects, while providing clear, pragmatic advice to business leaders, managers and HR. You will operate as a trusted adviser, influencing stakeholders and helping them understand risk while recognising that final decisions sit with the business.

This role offers the opportunity to operate at both a strategic and hands‑on level, supporting frontline operational leaders while contributing to longer term IR strategy for the business.

To be considered for this role, key skills will include:

• Strong experience in complex employee relations and case management, ideally gained within a large and complex organisation
• Demonstrated experience managing disputes and union relationships
• Strong capability in complex case management and employment law application
• Experience appearing before, or preparing matters for, the Fair Work Commission
• The ability to influence and partner effectively with senior operational leaders
• A pragmatic, solutions focused approach to managing risk while supporting business outcomes
• Exceptional communication skills, with the ability to explain complex ER/IR matters clearly and confidently
• Strong stakeholder management skills and the ability to build trust in fast paced environments

Your Life at Jetstar Is Unlike Any Other
Put the craft in aircraft:There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B787 and A321 Freighters.
Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday:Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.
There’s a place for everyone at Jetstar:For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.
We’re Jetstar. Let’s takeoff together
We can’t wait to hear from you.

Application close: Monday, 9th of November 2026