Employee Lifecycle & Operations Manager

Aussie Broadband; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

26 weeks paid parental leave

20% off Mobile services

Fitness Passport

Discounts with Specsavers, HCF, and 
b

Monthly rewards and recognition

Internal training and development

Yearly Aussie merch allowance

Flexible working arrangements

Employee Assistance Program (EAP)

Job summary

Aussie Broadband is seeking an Employee Lifecycle & Operations Manager to lead Recruitment and People Operations across the full employee journey. You will build a high-performing team, drive service excellence, automate processes with Workday and related tools, and partner with stakeholders to improve the employee experience.

In this permanent role based in Melbourne, you will monitor KPIs, establish SLAs, and foster continuous improvement while ensuring compliance and scalable solutions for a

Qualifications

• Proven experience leading Talent Acquisition, People Operations, Shared Services or Employee Lifecycle teams.
• Experience managing end-to-end employee lifecycle processes from recruitment to offboarding.
• Track record of building high-performing, service-focused teams.

Responsibilities

• Lead Recruitment and People Operations across the full employee lifecycle.
• Develop and mentor a high-performing team delivering service excellence.
• Drive continuous improvement, automation, and data-driven improvements using Workday and related tools.

Skills

Team leadership

Talent Acquisition

People Operations

Stakeholder management

Process improvement

Data-driven decision making

Change management

Automation mindset

Education

HR, Business or related discipline

Tools

Workday

Jira

SharePoint

Job description

About UsAt Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that's the Aussie way. As a B Corp Certified company , we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by HRD magazine .Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.Our culture is built on five values that guide everything we do:Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have funAbout the RoleAt Aussie Broadband, we're passionate about creating exceptional experiences for our people.As our Employee Lifecycle & Operations Manager , you'll lead Recruitment and People Operations across the full employee journey, from attraction and onboarding through to internal mobility and offboarding.You'll lead a highly engaged team that takes pride in the service it provides while driving service excellence, operational efficiency and continuous improvement. Leveraging Workday, automation and data-driven insights, you'll create simpler, smarter experiences for candidates, employees and leaders, while continually improving how we work for the future.This is a permanent role.What You'll DoLead Recruitment and People Operations across the full employee lifecycle, delivering an exceptional experience from candidate attraction through to offboarding.Build, lead and develop a high-performing, people-focused team that is passionate about service excellence.Drive continuous improvement across recruitment and people processes, identifying opportunities to simplify, automate and enhance the employee experience.Champion Workday, automation and AI to create smarter, more efficient ways of working.Establish and monitor service standards, KPIs and SLAs, using data and insights to drive outcomes and improve performance.Collaborate with business stakeholders to continuously improve employee lifecycle processes, leveraging Workday, Jira, SharePoint and other technologies to deliver efficient, scalable and compliant solutions.Lead workforce planning, resource management and capability development within the team.Manage key recruitment, workforce and vendor relationships to ensure quality service delivery and value.Use reporting, employee feedback and operational insights to identify trends, solve problems and drive meaningful improvements.What You'll BringTo be successful in this role you will have:Proven experience leading Talent Acquisition, People Operations, Shared Services or Employee Lifecycle teams in a complex environment.Experience managing and improving end-to-end employee lifecycle processes, from recruitment and onboarding through to internal mobility and offboarding.A track record of building and developing high-performing, service-focused teams.Strong process improvement experience, with a focus on automation, efficiency and continuous improvement.Experience working with HR systems, with Workday experience highly regarded.The ability to balance employee experience, operational excellence and compliance.Strong stakeholder management skills, with the ability to influence and build trusted relationships across all levels.A data-driven mindset, using insights to identify opportunities and drive outcomes.Experience leading change and implementing new ways of working in a fast-paced environment.A passion for creating great employee experiences and finding simpler, smarter ways to work.Relevant qualifications in Human Resources, Business or a related discipline, or equivalent experience.#LI-SP1Why Join UsAt Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of \"Be good to people.\"We also give back to the communities we serve through our Pledge 1% commitment , community sponsorship programs , and paid community service leave for all staff.The Good Stuff26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)Discounted internet up to the value of $109 per month20% off Mobile servicesFitness Passport for access to multiple gyms and pools across AustraliaFlexible working arrangementsEmployee Assistance Program (EAP)Discounts with Specsavers, HCF, and many moreMonthly rewards and recognitionInternal training and development resources to support your career growthYearly Aussie merch allowanceReady to Join?Hit the apply button to submit your application and our team will be in touch!Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.For questions, reach out to [e-mail] . Just note that all applications must be submitted via the job link.