Emergency Department Ward Clerk

Latrobe Regional Health; Traralgon; Sur place; AUD 34 000 - 44 000; Temps partiel

Avantages offerts par ce poste

Salary packaging up to $9,000 per year

Meals/Entertainment benefit up to $2,

Professional development opportunities

Staff Wellbeing Centre access

Discount gym membership

Résumé du poste

Latrobe Regional Health is seeking an ED Ward Clerk on a casual basis to support the Emergency Department’s efficient operation. You will provide essential administrative support, data entry and excellent customer service to patients, visitors and staff.

The role involves handling admissions, transfers and discharges, maintaining accurate records, and collaborating with clinical and admin teams to ensure smooth patient flow. A flexible, team-focused attitude is essential.

Qualifications

• Experience in customer service in a busy environment.
• Excellent communication and interpersonal skills.
• Ability to manage competing priorities and work with minimal supervision.

Responsabilités

• Provide high-quality administrative and clerical support, including data entry, document management, filing and general office administration.
• Process patient admissions, discharges and transfers accurately while maintaining patient records and supporting post-admission requirements.
• Deliver exceptional customer service by welcoming patients, visitors and staff and responding to enquiries in a timely manner.
• Maintain accurate patient information and support reporting requirements, ensuring compliance with policies and procedures.
• Collaborate with clinical, admissions and support teams to facilitate efficient patient flow and service delivery.
• Contribute to continuous improvement initiatives and support a positive, team-focused culture within the Emergency Department.

Connaissances

Customer service

Communication

Multitasking

Attention to detail

Outils

Microsoft Office

Administrative systems

Description du poste

Are you seeking a rewarding and diverse ED Ward Clerk role in a leading regional hospital? Join the Emergency Department at Latrobe Regional Health, where we value our employees by providing a safe and supportive workplace culture that enables you to thrive.

Latrobe Regional Health is looking for ED Ward Clerk to join our growing on a casual basis.

The Emergency Department Ward Clerk plays a vital role in supporting the efficient operation of the Emergency Department at Latrobe Regional Health. As the first point of contact for many patients, visitors and staff, you will provide exceptional customer service and comprehensive administrative support, ensuring the accurate processing of patient information and contributing to a positive patient experience.

Working in a fast-paced environment, you will support patient admissions, transfers and discharges, maintain accurate records and collaborate closely with clinical and administrative teams to ensure the smooth operation of Emergency Department services.

Working Together | We will respond to challenges together to create a safe, quality health service

The role of the ED Ward Clerk is to:

• Provide high-quality administrative and clerical support, including data entry, document management, filing and general office administration.
• Process patient admissions, discharges and transfers accurately while maintaining patient records and supporting post-admission requirements.
• Deliver exceptional customer service by welcoming patients, visitors and staff and responding to enquiries in a professional and timely manner.
• Maintain accurate patient information and support reporting requirements, ensuring compliance with organisational policies and procedures.
• Collaborate effectively with clinical, admissions and support teams to facilitate efficient patient flow and service delivery.
• Contribute to continuous improvement initiatives and support a positive, team-focused culture within the Emergency Department.

About you

Ideal candidates for this role will have:

• Demonstrated experience in customer service and working effectively in a busy, fast-paced environment.
• Excellent communication, interpersonal and telephone skills, with a strong commitment to customer service.
• Proven ability to manage competing priorities, work with minimal supervision and maintain accuracy under pressure.
• Strong organisational skills, attention to detail and the ability to meet deadlines while maintaining confidentiality.
• Good computer literacy, including experience using Microsoft Office applications and administrative systems.
• A professional, flexible and team-oriented approach, with a willingness to learn and contribute to continuous improvement.

Latrobe Regional Health offers a range of benefits including:

• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.
• Encouragement for professional development and ongoing education.
• A range of social club activities, discounts and diverse workplace activities.
• Free access to our Staff Wellbeing Centre offering health education and wellbeing
• Access to discounted gym membership and fitness services through Fitness Passport Services.

Interested about this exciting opportunity, but want more information? We encourage you to contact Pru Scanlon, ED Clerical Team Leader email on ***********@lrh.com.au for a confidential discussion.

About us

Located in the picturesque region of Gippsland, Latrobe Regional Health (LRH) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer.

LRH cares for a population of about 300,000 and is the regional provider of specialist services. Our catchment covers 42,000 square kilometres, from Phillip Island to Mallacoota in the far east of Victoria. LRH offers cardiac care, surgery, medical, renal, emergency care, aged care, women's and children's services, pharmacy, allied health and rehabilitation. Medical and radiation oncology are offered by the Gippsland Cancer Care Centre.

Now is an exciting time to join the LRH team, with the $223.5 million expansion completed in March 2024, offering improved maternity and paediatric facilities, larger intensive care unit, increased medical and surgical beds and additional operating theatres.

Diversity and inclusion

We embrace workforce diversity and actively encourage applications from across our community including Aboriginal and Torres Strait Islander people, people with linguistically diverse backgrounds, people of all genders and gender identities and people with disabilities. LRH's Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted via email: ***************@lrh.com.au

Before commencement, the successful applicant will

Provide evidence of an original and valid National Police Record Check, an employee Working with Children Check, and a current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies.