Elevator Service Manager: Lead Safety & Field Team

Otis Worldwide Corporation

Brisbane

On-site

AUD 120,000 - 150,000

Full time

11 days ago

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Job summary

Otis Worldwide Corporation is seeking a Service Manager - Elevators to lead our Brisbane service team, driving safety, performance, and customer satisfaction across the maintenance, repair, and service of Otis equipment. You will supervise field engineers, coordinate with the service and sales teams, and ensure compliance with all regulatory standards.

The successful candidate will have engineering qualifications, an electrical license (preferred), a Front-Line Leadership supervisory

Qualifications

5+ years of experience supervising and managing teams in a construction, service, or trades environment.
Strong customer focus, teamwork, and time management abilities.
Excellent written and verbal communication skills.

Responsibilities

Manage and direct all Service and Repair Field employees.
Identification and delivery of Safety and Field related coaching and training as relevant to individual employees and teams.
On a roster basis, stand by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate as needed.
Maintain and promote effective team-oriented and collaborative working relationships internally and externally (including with other Service Managers, Service Project Managers, customers, and Government Inspectors).
Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.