Educational Technology Specialist

University of New South Wales; Sydney; On-site; AUD 100,000 - 136,000; Full time

Benefits offered by this job

Flexible working options

17% Superannuation contributions and 3

Annual leave loading payments

Discounts and entitlements

Job summary

University of New South Wales in Sydney, NSW, is seeking an Educational Technology Specialist to connect teaching with technology and oversee UNSW educational technology services and platforms. You will implement and improve technology-enhanced learning experiences, collaborate with educators, IT teams and vendors, and drive platform configuration, testing and documentation.

The role focuses on piloting emerging technologies, supporting academic staff with tools like LMS and Turnitin, and

Qualifications

• A relevant tertiary qualification in a relevant field or equivalent knowledge/experience.
• Ability to support and consult on educational technologies, including web-based educational/media systems and help desk support.
• Experience delivering high-quality training programs for academic staff, professional staff and students with a customer-focused approach.
• Strong problem-solving skills and proactive evaluation of new educational technologies to enhance services.
• Excellent interpersonal and communication skills to build relationships with staff and stakeholders.
• Advanced skills in educational technology apps, including Power Platform, HTML, JSON, XML.
• Experience identifying automation and process improvements using appropriate platforms and technologies.
• Continuous improvement mindset to enhance systems, processes and user experiences.
• Effective project/resource management and participation in e-learning projects.

Responsibilities

• Enhance Teaching and Learning through Technology: guide educators on educational technologies and ensure scalable, fit-for-purpose solutions.
• Support Capability Building: provide training, guidance and resources to staff to improve confidence in using educational technologies.
• Support Learning Platforms: coordinate services, vendor collaborations and optimize platforms for stability and quality user experience.

Skills

Educational technology

LMS

Turnitin

Power Platform

HTML

JSON

XML

Automation

Project management

Education

Tertiary qualification in a relevant field

Tools

Turnitin

Microsoft Power Platform

Job description

University of New South Wales – Sydney NSW

1d ago , from University of New South Wales

Job no: 542792
Work type: Full Time
Location: Sydney, NSW
Categories: Student Services, Analyst

• Employment Type: Full Time (35 hours per week)
• Duration: 2 x FT Contracts until December 2027
• Remuneration: Level 7 from $118k + 17% superannuation & leave loading
• Location: Kensington NSW

Why your role matters

The Educational Technology Specialist plays a key role within the Pro Vice-Chancellor, Education portfolio as part of the Educational Technology Enablement team. The position connects teaching needs with technology by supporting the effective use of educational tools and providing operational oversight of UNSW’s educational technology services and platforms.

The role is responsible for implementing, supporting and continuously improving technology-enhanced learning experiences. This includes working closely with academic staff to support the effective integration of tools such as the learning management system, digital assessment, media tools and other learning applications. The position also contributes to platform configuration, testing, documentation and process improvement, ensuring services meet the needs of educators.

The Educational Technology Specialist monitors system performance and user feedback to identify opportunities for improvement, escalates issues where required and ensures compliance with institutional and technical standards. Working collaboratively with the Educational Technology Enablement and Educational Excellence teams, the role supports the delivery of portfolio projects and initiatives while maintaining current business knowledge across all team functions.

The position plays a critical role in piloting and scaling emerging technologies, working with educators, IT teams, vendors and governance bodies to align technology use with UNSW’s strategic and educational goals.

Specific accountabilities include:

• Enhance Teaching and Learning through Technology: Provide guidance and support to academic staff on the effective use of educational technologies in different teaching contexts in collaboration with the Educational Excellence team as required. Collaborate closely with educators and academic stakeholders to understand their pedagogical needs to ensure education technologies are fit for purpose, scalable and aligned with institutional goals; Champion the continuous improvement of education technologies and user-centred design and adoption.
• Support Capability Building: Provide support, training, guidance, and resources to academic and professional staff to improve their confidence and capability in using educational technologies effectively ( (e.g., LMS, Turnitin, assessment tools)
• Support Learning Platforms: Coordinate operational services, vendor collaborations and contribute to the problem solving, effective use, optimisation, and enhancement of the University’s Educational Technology platforms to support system stability, accessibility, and high-quality user experience.

About You:

• A relevant tertiary qualification in a relevant field or an equivalent level of knowledge and experience gained through a combination of education and training.
• Demonstrated ability to support, guide and provide consultation for educational technologies, including web-based educational and media systems and in the provision of technical help desk support.
• Demonstrated experience contributing to the design and delivering of high-quality training programs and resources to academic staff, professional staff and students, with a customer-focused approach.
• High-level problem-solving skills and ability to exercise initiative and autonomy in interacting with and critically evaluating new and emerging educational technologies to enhance services and processes.
• Strong service orientation and customer focused together with excellent interpersonal and communication skills and the ability to build and maintain positive and professional relationships with staff at all levels and internal and external stakeholders.
• Advanced level of skills in using various educational technology applications; including exposure to the Microsoft Power Platform, HTML, JSON, XML.
• Experience identifying and implementing automation, integration, and process improvements using appropriate platforms and technologies.
• Continuous improvement mindset with the ability to identify opportunities to enhance systems, processes, and user experiences through innovative solutions.
• Demonstrated capacity for effective project and resource management and experience in participating/ contributing to e-learning projects and initiatives.
• Excellent organisational and time management skills, including the ability to effectively manage multiple tasks and conflicting deadlines; ability to work autonomously and contribute to the team.

For further details on role responsibilities and skills & experience required, refer to the position description found under the positionlisting onJobs@UNSW

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

Pre-Employment Checks

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

Advertised: 17 Sep 2026 AUS Eastern Standard Time
Applications close: 01 Oct 2026 AUS Eastern Standard Time