Education Support Officer

AMES Australia; City of Wyndham; On-site; AUD 54,000 - 58,000; Part time

Benefits offered by this job

Employee Discounts Program

Employee Assistance Program (EAP)

Cultural Diversity

Job summary

AMES Australia is seeking multiple Education Support Officer casuals to join our Werribee Education Hub. You will deliver effective customer service and administrative support to internal stakeholders and current and prospective clients onsite.

Proficiency in spoken and written Vietnamese will be highly regarded. The role offers an hourly rate of $39.40 plus 12% super, with a supportive work culture, work-life balance, and strong emphasis on cultural diversity.

Qualifications

• Minimum of Certificate III in Business Administration or similar field; and/or at least 3 years' experience in an administration role
• Ability and willingness to work across multiple sites as required in the North West Education Hub
• Proven experience in the provision of administrative support in a funded/contracted setting, including the ability to communicate with a range of people (for example, CALD communities and difficult clients)
• Demonstrated knowledge of various administrative functions in Education programs including SEE, Skills First, AMEP and ACFE
• High level IT skills including use of online platforms in registering and enrolling Education clients
• Proficient in STRATA, MS Outlook, Word, Excel, PowerPoint and Teams
• Demonstrated experience and ability in using online platforms to support clients and client data reporting
• Demonstrated ability to take initiative, problem solve and take the extra mile to engage clients
• Experience working with client management systems (STRATA) and/or government reporting systems (ARMS, VET Online, SVTS, inputting and extracting data)
• Possess strong organisational and time management skills
• Exposure to financial processes, payments and/or petty cash management
• Ability to work both independently and collaboratively as part of a team in a busy environment
• Excellent spoken and written communication and presentation skills

Responsibilities

• Provide customer service and administration support to internal stakeholders and current and prospective clients
• Support various education programs and platforms including STRATA and client data reporting
• Assist with financial processes, payments and petty cash management where required
• Coordinate across multiple sites at the North West Education Hub as needed
• Communicate effectively with CALD communities and difficult clients

Skills

Customer service

Administration

Communication

Time management

Teamwork

IT skills

Education

Certificate III in Business Administration or similar

Tools

STRATA

ARMS

VET Online

SVTS

MS Outlook

Word

Excel

PowerPoint

Teams

Job description

Education and Social Participation | Werribee Education | Casual

• Multiple casual positions available based onsite at ourWerribee Education Hub
• Customer service and administration support to internalstakeholders, and current and prospective clients

Proficiency in spoken and written Vietnamese will behighly regarded

• Hourly rate is $39.40 + 12% super
• Other benefits include:
• Supportive environment and caring work culture withwork/life balance
• Cultural Diversity
• Flare Employee Discounts Program
• Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of thelands and waters where we live and work. We pay respect to theirelders past, present and emerging.

*AMES Australia offers cultural, ceremonial, and representativeleave to support Aboriginal and Torres Strait Islander employees inobserving significant cultural practices, attending communitymeetings and ceremonies, and fulfilling official duties with theFirst Peoples’ Assembly of Victoria.

About the position

We are seeking applications for multiple EducationSupport Officer positions at our Werribee location. Ifsuccessful, you will provide effective and quality customer serviceand administration support to internal stakeholders and current andprospective clients.

To be considered for this position you will be able todemonstrate the following key selection criteria:

• Minimum of Certificate III in Business Administration orsimilar field; and/or at least 3 years' experience in anadministration role
• Ability and willingness to work across multiple sites asrequired in the North West Education Hub
• Proven experience in the provision of administrativesupport in a funded/contracted setting, including the abilityto communicate with a range of people (for example, CALDcommunities and difficult clients)
• Demonstrated knowledge of various administrative functionsin Education programs including SEE, Skills First, AMEP andACFE
• High level IT skills including use of online platforms inregistering and enrolling Education clients
• Proficient in STRATA, MS Outlook, Word, Excel, PowerPointand Teams
• Demonstrated experience and ability in using onlineplatforms to support clients and client data reporting
• Demonstrated ability to take initiative, problem solve andtake the extra mile to engage clients
• Experience working with client management systems (STRATA)and/or government reporting systems (ARMS, VET Online, SVTS,inputting and extracting data
• Possess strong organisational and time managementskills
• Exposure to financial processes, payments and/or petty cashmanagement
• Ability to work both independently and collaboratively aspart of a team in a busy environment
• Excellent spoken and written communication and presentationskills

Proficiency in spoken and written Vietnamese will behighly regarded

Applications for this position will be accepted up to 6pm on Friday, 2 October 2026, however interviews and otherselection processes will commence as suitable applications arereceived.

About us

AMES Australia is a statutory authority which specialises in thedelivery of education, training, employment, settlement andcommunity services to a culturally and linguistically diverse(CALD) client base.

AMES Australia is committed to achieving a diverse workforce andstrongly encourages applications from Aboriginal and Torres StraitIslanders, people from culturally diverse backgrounds and peoplewith disabilities.

AMES Australia is an Equal Opportunity Employer and abides bythe Occupational Health and Safety Act. Applicants must havethe right to work in Australia. All offers of employment aresubject to a satisfactory police check and provision of a currentWorking with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity,Impartiality, Accountability, Respect, Leadership, HumanRights.