Education Support Officer

Soldier On; City of Greater Shepparton; Hybrid; AUD 57,000 - 61,000; Full time

Benefits offered by this job

Flexible work arrangements

Hybrid work option

Professional development opportunities

Job summary

NVITAFE seeks an Education Support Officer to empower students facing literacy, disability, and ESL challenges. The role focuses on helping learners navigate language, literacy, numeracy, and digital skills for success.

You will work within established procedures, collaborate with Disability Liaison Officers, and support students through inclusive education practices.

Qualifications

• Diploma Community Services or equivalent experience.
• Diploma in Education/Community Services or related qualification.
• Experience working with students who speak English as a second language.

Responsibilities

• Facilitate learning and promote success for students needing academic support.
• Support students within Institute procedures to enable active participation.
• Seek guidance from Disability Liaison Officer or Team Leader Support Services.
• Apply sound decision-making within policy and procedures.
• Demonstrate empathy and a person-centred approach to empower students.

Skills

Empathy

Problem-solving

Decision making

Education

Diploma Community Services

Diploma in Education/Community Services

Experience with ESL learners

Tools

Moodle

Job description

Salary: $41.12 – $44.60 per hour plus superannuation (PACCT Level 3.1-3.3, Victorian TAFE PACCT Staff Agreement 2025).

• Empower students to overcome challenges & achieve success.
• Be part of a team that leads with respect & integrity.
• Enjoy flexibility & a true work-life balance.

About Northern Victoria Institute of TAFE (NVITAFE)

At Northern Victoria Institute of TAFE (NVITAFE), we’re building one connected organisation while continuing to deliver high-quality training and skills through the trusted GOTAFE and Wodonga TAFE brands.

NVITAFE operates across 11 campuses in Northern Victoria, and across a further 12 sites nationally to deliver training to the Australian Defence Force.

As one of Victoria’s largest regional TAFEs, with more than 1,000 employees and in excess of 14,000 students, we’re investing in our people, our capability, and the future of vocational education.

Every day, our people contribute to helping learners gain the skills, confidence and opportunities to transform their lives.

About the role

Are you a passionate professional ready to make a real impact?We’reseeking a dedicated expert with experience supporting students facing literacy, disability, and ESL challenges.

As an Education Support Officer,you’llempower studentswho identify throughthe Institute’senrolment or self-referralprocessas needing extra support due to a diagnosed disability, medical or mental health condition, or learning challenges. Your role will be key in helping them navigate language, literacy, numeracy, and digital skills for success.

Selected Duties:

• Facilitate learning and promote success to students requiring academic support.
• Provide support to students within established Institute procedures tofacilitatethe student’s ability to activelyparticipatein their studies.
• Seek guidance from the Disability Liaison Officer or Team Leader Support Services.
• Use yourdecision-makingskills within established policy and procedures.
• Display empathy and problem-solving skillsdemonstratingan attitude of dignity and respect towards people of all abilities, practicing a person-centred approach of empowerment and self-determination.

This is a fantastic opportunity to join a collaborative team at an exciting time in the evolution of NVITAFE.

About you

You will bring:

• Diploma Community Services and / ordemonstratedrecent experience, or a suitable combination of lesser qualifications and relevant experience.
• Experience with on-line learning platforms e.g. Moodle.
• Relevant Diploma in education, communityservicesor specialist support.
• Experience in working with students where English is their second language

We recognise that applicants may not meet every criterion listed in a Position Description. If you believe you have the capability to succeed in the role and can demonstrate relevant skills, experience or potential, we encourage you to apply.

What you’ll need

Successful applicants will be required to provide:

• A current National Police Check (issued within three months of commencement)
• A current Employee Working with Children Check (or evidence of application)
• A current driver’s licence where required.

Working at NVITAFE means being part of an organisation committed to making a positive difference in our communities.

We offer:

• a supportive and collaborative workplace culture
• professional learning and development opportunities
• meaningful work that supports students, industry and our communities
• the opportunity to help shape the future of one of Victoria’s largest regional TAFEs.

We support flexible work arrangements and, where operationally appropriate, may offer options such as flexible start and finish times, hybrid work, part-time arrangements, job sharing or other flexible work options.

NVITAFE is committed to creating an inclusive workplace that reflects the diversity of the communities we serve. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, women, LGBTQIA+ people, Veterans, and people of all ages, genders and identities.

Child Safety Commitment

Central to our values, NVITAFE prioritises the safety and wellbeing of young people, with Child Safety Officers on-site and Child Safety Policies. All staffmustcomplete Child Safe Training and obtain a Working with Children Check and a Nationally Coordinated Criminal History Check.

Interviews may be conducted prior to application closing date and the position may be filled if a successful candidate is identified.

Close Date: 27/09/2026