Education Support Agent — Multi-Channel Help for Schools

Compass; Victoria; Hybride; AUD 52 000 - 65 000; Plein temps

Avantages offerts par ce poste

PD budget

Employee Assistance Program (EAP)

Parental leave

Hybrid working after onboarding

Résumé du poste

Compass is seeking a Contact Centre Agent to support schools using the Compass platform. You will handle enquiries via phone, live chat and email, resolve issues, and help customers get the most value from our education technology.

Join a fast-paced team focused on delivering outstanding customer outcomes, with hybrid working after onboarding and a culture that values learning and collaboration.

Qualifications

• 2+ years' experience in customer or member service
• Strong communication skills and ability to build positive relationships
• Confidence solving problems and investigating issues

Responsabilités

• Deliver great customer support by responding to enquiries across phone, email and live chat, helping schools find the right solutions quickly and clearly
• Resolve issues first time where possible, understanding each customer’s needs and following up promptly when further investigation is required
• Collaborate with your team and other departments to deliver the best outcomes for customers
• Stay curious and keep learning, building knowledge of the Compass platform and updates to confidently support schools
• Capture and share customer feedback to improve products, services and support processes
• Meet service standards and performance targets, including response times, quality scores and customer satisfaction metrics
• Maintain accurate records in internal systems for customer interactions and follow-ups
• Identify risks or recurring issues early and elevate them to your Team Leader

Description du poste

Compass is seeking a Contact Centre Agent to support schools using the Compass platform. You will handle enquiries via phone, live chat and email, resolve issues, and help customers get the most value from our education technology.

Join a fast-paced team focused on delivering outstanding customer outcomes, with hybrid working after onboarding and a culture that values learning and collaboration.