Customer Success Consultant

Compass Education; Melbourne; On-site; AUD 85,000 - 125,000; Full time

Benefits offered by this job

Flexible working culture

Learning & Development opportunities

Parental Leave Program

Job summary

Compass Education in Melbourne is seeking a Customer Success Consultant to partner with school leadership, shape success plans, drive product adoption and unlock value from the Compass ecosystem.

You will own the end-to-end consulting experience for a portfolio of schools, lead complex implementations across the product suite, build trusted relationships with senior stakeholders and focus on retention and growth outcomes.

Qualifications

• Experience as a Consultant or equivalent customer facing role.
• Strong understanding of the Australian school environment, or rapid domain knowledge in complex sectors.
• Excellent written and verbal communication across stakeholders from managers to executives.
• Commercial awareness with a focus on retention and growth beyond satisfaction.
• AI fluency demonstrated in day-to-day use.

Responsibilities

• Own end-to-end consulting for a portfolio of schools (implementation, training, ongoing partnership).
• Lead complex implementations across the Compass product suite and integrations.
• Build trusted relationships with senior school stakeholders and be the primary Compass contact.
• Drive advocacy and reference-ability across portfolio to position Compass as a strategic partner.
• Use adoption data to shape success plans and surface risks; lead executive business reviews.

Skills

Consulting experience

Customer facing

Executive communication

AI fluency

Prioritisation

Organisation skills

Retention and growth focus

Tools

Compass platform

Job description

Come shape the future of education with us.

At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.

Compass is a product that genuinely provides students, teachers, and parents with an improved educational experience. You can leave at the end of each day knowing you made a difference to a student’s education or helped make a staff member’s day just that little bit better.

Our school management ecosystem is now used in more than 5,000 schools across Australia and beyond. We’re joined by over 300+ members of the Compass team, building the operating system for schools worldwide.

About the Role & Team

As a Customer Success Consultant, you’ll act as a trusted strategic advisor to a portfolio of schools. You’ll partner with school leadership to shape their success plan, drive deep product adoption, and unlock value for the school from the Compass ecosystem. Your work will directly influence retention, partnership maturity, and growth across our schools.

What you’ll do:

• Own the end-to-end consulting experience for a portfolio of schools, from implementation, training and ongoing partnership
• Lead complex implementations across the Compass product suite, including module adoption and partner integrations.
• Build trusted relationships with senior school stakeholders and act as their primary contact on all things Compass
• Drive advocacy and reference-ability across your portfolio, positioning Compass as a strategic partner rather than a vendor.
• Use Compass adoption and usage data to shape success plans, surface risk and lead EBR conversations in evidence.
• Partner with Sales and Product to identify and shape opportunities for schools to expand their use of Compass
• Represent the voice of your schools internally to influence product, process and service improvements.
• Anticipate risks and act as an escalation point for complex or sensitive matters within your schools.
• Own renewal conversations across your schools, with a clear focus on retention outcomes.

About You

We are looking for someone who thinks strategically, communicates with executive presence, and operates with the confidence and judgement of a trusted advisor. You’re energised by complex school environments, you read a room well, and you can translate product capability into outcomes that matter to school leaders.

Essential:

• Experience as a Consultant or equivalent customer facing role.
• Strong understanding of the Australian school environment, or a proven track record of rapidly building deep domain knowledge in complex, regulated sectors.
• Strong prioritisation and triage judgement, you can work out what’s urgent across a large book without waiting to be told.
• Excellent written and verbal communication, adaptable across school stakeholders from business managers to executives.
• Strong organisational skills and self-management, with the confidence to operate independently.
• Commercial awareness and a clear focus on retention and growth outcomes, not just satisfaction.
• Genuine AI fluency, demonstrated how you work day to day

Desirable:

• Comprehensive knowledge and confidence utilising the Compass platform.
• Experience in education, (Primary or Secondary teaching, school operations, or EdTech customer facing roles).

What’s in it for you?

• We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
• A flexible working culture.
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers.
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

It is a really exciting time to join Compass. We are growing and need people who want to grow with us.

We value individuals who are self-motivated, adaptable, and eager to contribute to the success of our company. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• A valid Employee Working With Children Check
• Verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate
• A successful National Police Check
• A valid Drivers Licence