Education Performance Support Officer

AMES Australia; City of Melbourne; Sur place; AUD 104 698 000 - 115 718 000; Temps partiel

Avantages offerts par ce poste

Flare Employee Discounts Program

Employee Assistance Program (EAP)

Cultural Diversity

Supportive work environment with work–

Résumé du poste

AMES Australia is seeking an Education Support Officer to provide high-quality administrative support to internal stakeholders. The role works with the Education Performance Unit Coordinators to assist with compliance and quality assurance activities.

The ideal candidate will have strong IT skills, experience with student management systems and government reporting platforms, and a proven ability to manage multiple tasks with accuracy.

Qualifications

• Demonstrated ability to provide administrative support in a funded/contracted setting.
• Demonstrated knowledge of Education programs including SEE, Skills First, AMEP and ACFE.
• High level IT skills including use of online platforms in registering and enrolling Education clients.
• Proficient in Student Management Systems, MS Outlook, Word, Excel, PowerPoint and Teams.
• Demonstrated ability in using online platforms to support clients and client data reporting.
• Ability to work with datasets and maintain data integrity.
• Accuracy and attention to detail in data processing and recordkeeping.
• Ability to generate regular reports and undertake basic analysis of results for management.
• Demonstrated initiative and problem solving; able to go the extra mile to engage clients.
• Experience with client management systems and government reporting systems (ARMS, Workforce Australia, SVTS).
• Strong organisational and time management skills; ability to prioritise tasks from multiple stakeholders.
• Exposure to financial processes, payments and petty cash management.
• Ability to work both independently and collaboratively in a busy environment.
• Excellent spoken and written communication and presentation skills; editing skills for documents.

Responsabilités

• Provide effective and high-quality administration support to internal stakeholders.
• Work closely with Coordinators in the Education Performance Unit.
• Support compliance and quality assurance activities.
• Assist with data entry, reporting, and data integrity tasks.
• Generate regular reports and help analyse education program results.

Connaissances

Admin support

Education programs knowledge

IT skills

MS Office

Data reporting

Data integrity

Attention to detail

Reporting

Problem solving

Client management systems

Time management

Financial processes

Teamwork

Communication

Editing

Record keeping

Outils

ARMS

Workforce Australia

SVTS

Description du poste

• Casual position based at our Little Collins Streetoffice


• Hourly rate is $39.40 + 12% super


• Other benefits include:


• Supportive environment and caring work culture withwork/life balance


• Cultural Diversity


• Flare Employee Discounts Program


• Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of thelands and waters where we live and work. We pay respect to theirelders past, present and emerging.

*AMES Australia offers cultural, ceremonial, and representativeleave to support Aboriginal and Torres Strait Islander employees inobserving significant cultural practices, attending communitymeetings and ceremonies, and fulfilling official duties with theFirst Peoples’ Assembly of Victoria.

About the position

We are seeking applications for an Education SupportOfficer, the key role is to provide effective andhigh-quality administration support to internal stakeholders.Working closely with the Coordinators in the Education PerformanceUnit, this position contributes to the smooth functioning of theEducation Performance Unit and supports compliance and qualityassurance activities.

To be considered for this position you will be able todemonstrate the following key selection criteria:

• Demonstrated ability to provide administrative support in afunded/contracted setting, including the ability to communicatewith a range of people (for example, CALD communities anddifficult clients)


• Demonstrated knowledge of various administrative functionsin Education programs including SEE, Skills First, AMEP andACFE


• High level IT skills including use of online platforms inregistering and enrolling Education clients


• Proficient in Student Management Systems, MS Outlook, Word,Excel, PowerPoint and Teams


• Demonstrated ability in using online platforms to supportclients and client data reporting


• Ability to work with datasets and maintain dataintegrity


• Accuracy and attention to detail in data processing andrecordkeeping


• Ability to generate regular reports, undertake basicanalysis of results and make simple recommendations tomanagement to highlight concerning changes


• Demonstrated ability to take initiative, problem solve andtake the extra mile to engage clients


• Experience working with client management systems and/orgovernment reporting systems (ARMS, Workforce Australia, SVTS,inputting and extracting data


• Possess strong organisational and time management skills,including the ability to effectively prioritise tasks frommultiple stakeholders


• Exposure to financial processes, payments and/or petty cashmanagement


• Ability to work both independently and collaboratively aspart of a team in a busy environment


• Excellent spoken and written communication and presentationskills, including Some editing skills


• Ability to maintain manual and electronic records


• Demonstrated attention to detail

To apply for this position please submit:

• Your current resume


• Cover letter addressing the key selection criteria outlinedabove

Applications for this position will be accepted up to 6pm on Friday, 30 October 2026, however interviews andother selection processes will commence as suitable applicationsare received.

About us

AMES Australia is a statutory authority which specialises in thedelivery of education, training, employment, settlement andcommunity services to a culturally and linguistically diverse(CALD) client base.

AMES Australia is committed to achieving a diverse workforce andstrongly encourages applications from Aboriginal and Torres StraitIslanders, people from culturally diverse backgrounds and peoplewith disabilities.

For more information about our commitment to Diversity andInclusion please click here.

AMES Australia is an Equal Opportunity Employer and abides bythe Occupational Health and Safety Act. Applicants must havethe right to work in Australia. All offers of employment aresubject to a satisfactory police check and provision of a currentWorking with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity,Impartiality, Accountability, Respect, Leadership, HumanRights.

Attachments:

• - Education Performance Support Officer FINAL July25 J202319 v2 (4).pdf