Education Partnerships & Account Manager

SchoolPix; Melbourne; In loco; AUD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

SchoolPix is seeking an Account Manager to deliver exceptional customer service to schools and preschools in Melbourne.

You will coordinate bookings, timelines and requirements for photo days, working with internal teams to ensure successful events and outstanding service. A proactive, empathetic communicator with 2+ years in customer service will thrive in this collaborative, family-friendly company.

Competenze

• Minimum 2 years in a customer service role.
• Strong written and verbal communication skills.
• Empathetic and patient with clients.
• Comfortable using multiple systems and screens.

Mansioni

• Build and maintain positive relationships with schools and preschools.
• Provide friendly, timely support by phone and email.
• Coordinate bookings, timelines and requirements around photo days.
• Collaborate with photography, sales, production, finance and other teams to keep tasks on track.
• Maintain accurate client records and job details in internal systems.
• Resolve queries with patience and a practical approach.
• Identify opportunities to improve processes and the customer experience.

Conoscenze

Customer service

Relationship building

Communication

Multitasking

Strumenti

Google apps

Descrizione del lavoro

SchoolPix is seeking an Account Manager to deliver exceptional customer service to schools and preschools in Melbourne.

You will coordinate bookings, timelines and requirements for photo days, working with internal teams to ensure successful events and outstanding service. A proactive, empathetic communicator with 2+ years in customer service will thrive in this collaborative, family-friendly company.