Account Manager - Permanent Full Time

SchoolPix; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

SchoolPix is seeking an Account Manager to deliver exceptional customer service to schools and preschools in Melbourne.

You will coordinate bookings, timelines and requirements for photo days, working with internal teams to ensure successful events and outstanding service. A proactive, empathetic communicator with 2+ years in customer service will thrive in this collaborative, family-friendly company.

Qualifications

• Minimum 2 years in a customer service role.
• Strong written and verbal communication skills.
• Empathetic and patient with clients.
• Comfortable using multiple systems and screens.

Responsibilities

• Build and maintain positive relationships with schools and preschools.
• Provide friendly, timely support by phone and email.
• Coordinate bookings, timelines and requirements around photo days.
• Collaborate with photography, sales, production, finance and other teams to keep tasks on track.
• Maintain accurate client records and job details in internal systems.
• Resolve queries with patience and a practical approach.
• Identify opportunities to improve processes and the customer experience.

Skills

Customer service

Relationship building

Communication

Multitasking

Tools

Google apps

Job description

Join a team that captures memories and creates smiles. SchoolPix is seeking a friendly, empathetic, and skilled Account Manager to provide exceptional customer service across multiple platforms.

You’ll be part of a vibrant, supportive business that values collaboration, continuous improvement, and having fun while getting the job done. If you’re passionate about delivering outstanding and meaningful customer interactions, we’d love to hear from you!

About the Role

Reporting to our Head of Experience, you’ll be a trusted contact for schools and preschools, answering questions, coordinating details and working with our internal teams to make photography days a success. Whether you’re preparing a school for its upcoming photo day or finding a solution to a tricky request, your care and follow-through will make a difference.

What you’ll do

• Building and maintaining positive relationships with schools and preschools.

• Providing friendly, timely support by phone and email.

• Coordinating bookings, timelines and requirements before and after photography day.

• Working closely with photography, sales, production, finance and other teams to keep jobs on track.

• Keeping client records, job details and internal systems accurate and up to date.

• Resolving queries and concerns with patience, confidence and a practical approach.

• Spotting opportunities to improve how we work and the experience we deliver.

What you’ll bring

• A customer-focused mindset, a mature and cheerful disposition, with an empathetic nature

• At least two years of proven experience in a customer service role

• Demonstrated reliability and punctuality, with the ability to consistently adhere to rostered schedules and agreed working hours.

• Computer-literate with knowledge of Google applications and high-level, accurate keyboard skills

• Excellent verbal and written communication skills

• Ability to identify a customer's query and problem-solve

• Understanding of technology with a proactive nature towards learning new platforms

• The capacity to work independently and multitask across multiple screens with excellent time management skills

• Ability to cope and remain focused and calm in a busy environment

Why you’ll love working here

• In-depth, one-on-one training plan to set you up to succeed

• Secure employment with work-life balance

• Work with a company that values culture as much as capability

• Customer-focused, fast-paced business with an outstanding reputation in the industry

• Collaborate in a values-driven culture that welcomes idea sharing

• Work for a long-standing, family-owned company - operating for more than 40 years, and we are still growing!

• Supportive team environment, with future opportunities to learn across various departments to broaden skills and knowledge