Assessment Support Officer - Helpdesk & Data

State Government Of Victoria, Australia; City of Melbourne; On-site; AUD 62,000 - 80,000; Full time

Job summary

The Victorian Curriculum and Assessment Authority (VCAA) invites applications for an ongoing full-time Junior Support Officer in the Assessment Division, Assessment Programs Unit. The role delivers responsive helpdesk support to schools and stakeholders participating in external assessment programs such as NAPLAN, GAT and VCE.

You will handle phone and written inquiries, manage service requests, maintain records, assist with data quality checks and system testing, and escalate issues to ensure

Qualifications

• Experience in a helpdesk or technical support role in a high-volume, service-oriented environment.
• Experience supporting VCAA assessment programs or school-facing services is highly regarded.
• Sound computer literacy and confidence using online platforms, databases, CRM or case management systems to record, track and resolve inquiries.

Responsibilities

• Provide responsive phone and written support to schools and stakeholders participating in external assessment programs such as NAPLAN, GAT and VCE.
• Manage service requests, perform administrative tasks and assist with data and system-related activities.
• Support helpdesk operations, maintain accurate records, and escalate issues to ensure timely, accurate service delivery.

Skills

Customer service

Communication

Problem solving

Tools

CRM systems

Case management systems

Data entry

Job description

The Victorian Curriculum and Assessment Authority (VCAA) invites applications for an ongoing full-time Junior Support Officer in the Assessment Division, Assessment Programs Unit. The role delivers responsive helpdesk support to schools and stakeholders participating in external assessment programs such as NAPLAN, GAT and VCE.

You will handle phone and written inquiries, manage service requests, maintain records, assist with data quality checks and system testing, and escalate issues to ensure