Education Consultant - Education (P675)

Civica

Australia

Hybrid

AUD 80,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Flexible work environment

Days of Difference leave for volunteering

Inclusive workplace culture

Job summary

A global software company is seeking a mid-senior level Education Consultant to provide training and support for their School Management System. The ideal candidate will have extensive experience with timetable software and integration processes. You will help strengthen customer relationships while collaborating with various teams. This role offers flexibility and opportunities for self-improvement within a supportive environment.

Qualifications

Fulfill the function of a subject matter expert in school administration.
Deliver professional services with high accountability.
Train software solutions to customers.

Responsibilities

Provide training and support for Civica's School Management System.
Assist in tackling complex support challenges.
Influence product enhancements with customer insights.

Skills

Timetable software experience

Integrations to third party software

Customer service skills

Time management

Communication skills

Tools

SQL scripting

GitHub

ADO

Azure

Job description

3 weeks ago Be among the first 25 applicants

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why will you love this opportunity as an Education Consultant at Civica?

In this pivotal role, you will be instrumental in providing training, support, and professional services for Civica's School Management System, including the execution of integration services. You will serve as a go-to expert in school administration and integration practices, assisting in tackling complex (Level 3+) support challenges alongside our support, warranty, and consulting teams.

By relaying valuable customer insights to project managers and product leaders, you will play an essential role in influencing product enhancements and fostering wider adoption. Collaborating closely with diverse teams across Civica, you'll help drive business objectives while ensuring the delivery of top-notch service—strengthening customer relationships and inspiring referrals.

Requirements

What you will do to be successful in this role

Fulfil the function of a subject matter expert with relevant Timetable software and process experience to provide advice to schools to ensure customer outcomes are met
Experience implementing integrations to third party software
A high level of accountability in the delivery of Professional Services.
Ability to foster and promote an ethic of quality and improvement consistent with a professional consulting role.
Training of software solutions to customers
Ability to deliver in line with agreed project plans.
Strong people engagement with ability to work with customers at all levels.
A high level of customer service skills with the ability to build relationships with key customers and stakeholders
Ability to communicate confidently and effectively.
Outstanding time management, prioritisation, multi-tasking and organisation skills.
Highly motivated with a commitment to self-improvement and customer satisfaction.
Independent self-starter who works well as part of a team.
A high level of written and verbal communication
Flexibility to travel interstate and overseas as required.

Apply, if you have:

Previous experience in a consulting role
Experience using Edval or Timetabling Solutions to set-up and manage school timetables
Proficiency in SQL scripting and familiarity with tools such as GitHub, ADO, and Azure
Demonstrated ability to meet project objectives as per agreed timelines
Excellent interpersonal skills, with a knack for engaging with customers at all levels
Exceptional customer service skills, enabling you to foster strong relationships with key customers and stakeholders
Effective and confident communicator
Exceptional time management, prioritization, multitasking, and organizational abilities
Driven and enthusiastic, committed to self-development and ensuring customer satisfaction
A proactive self-starter who thrives both independently and as part of a team

Benefits

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive,safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Seniority level