ED Care Coordinator/Social Worker

St Vincent's Health Australia; Melbourne; On-site; AUD 90,000 - 104,000; Part time

Benefits offered by this job

Salary packaging

Fitness Passport

Professional development opportunities

Employee wellbeing programs

Job summary

St Vincent's Health Australia seeks an experienced Social Worker to join the ALERT team as an Emergency Department Care Coordinator at St Vincent's Hospital Melbourne. You will identify and assess patients with complex health and social needs and coordinate care across hospital and community services to support safe discharge.

Working in an interdisciplinary ED environment, you will deliver outreach case management after discharge, collaborate with families and healthcare professionals, and help

Qualifications

• Recognised qualification in Social Work
• Minimum of two years’ experience in a relevant acute and/or community setting
• Eligibility for membership of the relevant professional association
• Strong assessment, care coordination and case management skills
• Excellent communication, interpersonal and multidisciplinary teamwork skills
• Current Victorian Driver Licence
• Current National Criminal History Check, or willingness to obtain one

Responsibilities

• Identify and engage ALERT patients presenting to the Emergency Department
• Undertake comprehensive psychosocial and functional assessments to identify needs, risks and goals
• Develop, implement and evaluate person-centred care plans that support independence and wellbeing
• Provide discipline-specific clinical management, discharge planning and community liaison
• Deliver outreach care coordination and case management for clients following discharge
• Coordinate health and social care services in partnership with clients, families, healthcare professionals and community organisations
• Support transitions between hospital and community-based care
• Work collaboratively within an interdisciplinary team to achieve positive outcomes for clients with complex needs

Skills

Social Work

Care coordination

Discharge planning

Assessment skills

Interdisciplinary teamwork

Communication skills

Education

Bachelor of Social Work

Job description

Job Description: Permanent / Part Time - 56 hours per fortnigh Work across the Emergency Department and community supporting people with complex health and social needs Join a supportive and experienced interdisciplinary team Excellent benefits including salary packaging, Fitness Passport and professional development opportunities

About the Role

An exciting opportunity exists for an experienced Social Worker to join our ALERT team as an Emergency Department (ED) Care Coordinator. Based within the Emergency Department at St Vincent's Hospital Melbourne, this role focuses on the early identification, assessment and coordination of care for patients with complex health and social needs. You will provide timely and comprehensive assessment and care coordination to help patients access the most appropriate hospital and community-based services, supporting safe discharge and reducing barriers to ongoing care. The role also extends beyond the Emergency Department, providing community-based case management and outreach support following discharge. You will work collaboratively with clients to identify their goals, coordinate their health and social care needs, facilitate involvement from other healthcare professionals and establish appropriate links with hospital and community services.

Key responsibilities include

• Identify and engage eligible ALERT patients presenting to the Emergency Department


• Undertake comprehensive psychosocial and functional assessments to identify individual needs, risks and goals


• Develop, implement and evaluate person-centred care plans that support independence and wellbeing


• Provide discipline-specific clinical management, discharge planning and community liaison


• Deliver outreach care coordination and case management for clients following discharge from the Emergency Department


• Coordinate health and social care services in partnership with clients, families, healthcare professionals and community organisations


• Support effective transitions between hospital and community-based care


• Work collaboratively within an interdisciplinary team to achieve positive outcomes for clients with complex needs

Classification: Social Worker Grade 2 SC21-SC24 Salary: $90,184-$104,000 per annum, pro rata for part-time employment

About You

You will be an experienced and compassionate Social Worker who is confident working with people experiencing complex health and social challenges. You will bring:

• A recognised qualification in Social Work


• A minimum of two years’ experience in a relevant acute and/or community setting


• Eligibility for membership of the relevant professional association


• Strong assessment, care coordination and case management skills


• Excellent communication, interpersonal and multidisciplinary teamwork skills


• The ability to work effectively with clients experiencing complex and intersecting health and social needs


• A current Victorian Driver Licence


• A current National Criminal History Check, or willingness to obtain one

About ALERT

ALERT provides specialist assessment, care coordination and outreach support for people with complex needs. The service supports patients who may experience one or more significant risk factors, including homelessness or housing instability, substance use, mental health concerns, disability, complex aged care needs and family violence. The ED Care Coordinator is based within the Emergency Department at St Vincent's Hospital Melbourne and also provides community-based support and interventions as part of an interdisciplinary team. This position forms part of the Health Care for Homeless (HfH) Program, which brings together services across St Vincent’s that support people who are experiencing, or at risk of experiencing, homelessness. The program aims to improve access, integration and coordination of care while developing responsive services that meet the needs of this client group. The role also works closely with the Health Independence Program (HIP) to support coordinated care across hospital and community settings.

What We Offer

At St Vincent's, we are committed to supporting the wellbeing, development and career progression of our people. You’ll have access to:

• Salary packaging to increase your take-home pay


• Fitness Passport, providing access to a wide range of fitness facilities


• Regular wellbeing initiatives, events and programs


• Confidential, solutions-focused employee counselling


• Ongoing professional development and learning opportunities


• A supportive culture focused on continuous improvement


• A convenient Fitzroy location close to public transport, cafés and Melbourne’s CBD


• Employee discounts and promotions available through the St Vincent’s Foundation


• A workplace that encourages a healthy work/life balance

Working at St Vincent's

St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service providing a diverse range of adult clinical services. Our work is guided by our values of Compassion, Justice, Integrity and Excellence, and we are committed to providing high-quality, person-centred care to the communities we serve.

Application

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission, and we value the diversity of the communities we serve.

Closing Date: 9 November 2026 11:59pm

Reconciliation Action Plan

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and/or Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.