Ecommerce Trade Coordinator

David Jones Ltd.; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

David Jones is seeking an Ecommerce Trade Coordinator to drive the online trading agenda across a designated product portfolio. You will coordinate day-to-day online activities, support revenue and conversion goals, and partner with Merchandise, Marketing and Ecommerce teams to execute the online trade plan.

You will work with Website Merchandisers to ensure imagery and content meet David Jones guidelines, monitor performance, and provide insights to stakeholders.

Qualifications

• Strong written and verbal communication skills.
• Confident stakeholder and relationship-management capability.
• Strong presentation skills.
• Experience using Microsoft Office and an ability to work with site analytics, reporting insights and digital platforms.
• The ability to interpret information and use insights to support trade outcomes.
• Excellent organisation and prioritisation skills.
• A genuine interest in ecommerce, digital trading and the customer journey.
• A collaborative mindset and willingness to share ideas and better ways of working.

Responsibilities

• Coordinate the day-to-day online trade activity for your assigned portfolio.
• Support the delivery of revenue, profit, traffic and conversion objectives.
• Partner with Merchandise, Marketing and Ecommerce teams to execute the online trade plan and category strategy.
• Work closely with Website Merchandisers to ensure product imagery, content and onsite presentation are complete, accurate and aligned with David Jones guidelines.
• Monitor trading performance and provide clear updates and insights to key stakeholders.
• Support concession and dropship vendors in partnership with the Ecommerce Brand Manager.
• Use customer feedback and NPS insights to identify opportunities to improve the online customer experience.
• Help resolve product-related customer enquiries in partnership with Customer Service teams.
• Continuously improve product and site merchandising, including sequencing and site-search accuracy.
• Contribute to ecommerce initiatives and projects designed to positively impact sales, conversion and customer experience.
• Build strong relationships with internal stakeholders, vendors and third-party service providers.

Job description

Are you commercially minded, digitally curious and passionate about creating an exceptional online customer experience?

We are looking for an Ecommerce Trade Coordinator to help bring the David Jones digital experience to life. Working across an assigned product portfolio, you will coordinate day-to-day online trade activities, support the execution of digital trading strategies and partner with teams across Ecommerce, Merchandise and Marketing to drive strong commercial outcomes.

This is an exciting opportunity for someone who enjoys combining commercial thinking, digital execution and cross-functional collaboration in a fast-moving ecommerce environment.

What will the role involve?

Reporting to the Ecommerce Trade Manager, you will:

• Coordinate the day-to-day online trade activity for your assigned portfolio.
• Support the delivery of revenue, profit, traffic and conversion objectives.
• Partner with Merchandise, Marketing and Ecommerce teams to execute the online trade plan and category strategy.
• Work closely with Website Merchandisers to ensure product imagery, content and onsite presentation are complete, accurate and aligned with David Jones guidelines.
• Monitor trading performance and provide clear updates and insights to key stakeholders.
• Support concession and dropship vendors in partnership with the Ecommerce Brand Manager.
• Use customer feedback and NPS insights to identify opportunities to improve the online customer experience.
• Help resolve product-related customer enquiries in partnership with Customer Service teams.
• Continuously improve product and site merchandising, including sequencing and site-search accuracy.
• Contribute to ecommerce initiatives and projects designed to positively impact sales, conversion and customer experience.
• Build strong relationships with internal stakeholders, vendors and third-party service providers.

What will help you thrive?

You will bring a strong eye for detail, a proactive approach and the ability to balance multiple priorities without compromising accuracy. You will also have:

• Strong written and verbal communication skills.
• Confident stakeholder and relationship-management capability.
• Strong presentation skills.
• Experience using Microsoft Office and an ability to work with site analytics, reporting insights and digital platforms.
• The ability to interpret information and use insights to support trade outcomes.
• Excellent organisation and prioritisation skills.
• A genuine interest in ecommerce, digital trading and the customer journey.
• A collaborative mindset and willingness to share ideas and better ways of working.

Why David Jones?

At David Jones, our purpose is to inspire like no other. We are building a thriving culture where our people are encouraged to be customer obsessed, empowered, inclusive and innovative.

You will join a collaborative Ecommerce team and work with stakeholders across Buying and Planning, Website Merchandising, UX and UI, SEO, Digital Product, Marketing, Customer Experience, IT and Retail Operations. It is an opportunity to build broad ecommerce experience while contributing directly to how our customers discover and shop our products online.

Ready to make your mark online?

If you are an organised and commercially curious ecommerce professional who enjoys turning plans into an accurate, engaging and seamless digital experience, we would love to hear from you.