E-Bike Technical Support & Diagnostics Technician

Dirodi Electric Bikes; City of Melbourne; On-site; AUD 60,000 - 85,000; Full time

Job summary

DiroDi Electric Bikes is seeking a practical, technically minded person to diagnose and resolve mechanical and electrical issues across our range of electric bikes. This is a hands-on, workshop-and-field role, not a traditional call-centre position.

You’ll investigate faults, troubleshoot bikes and components, and guide customers through diagnostic and repair steps, working closely with our team to resolve cases and improve documentation.

Qualifications

• We’re seeking fault-finders who understand how things work.
• Bike mechanic or e-bike experience would be a strong advantage, but not essential if you have the right technical aptitude.

Responsibilities

• Diagnose mechanical and electrical e-bike faults.
• Troubleshoot motors, controllers, displays, sensors, brakes, wiring and other components.
• Provide technical support by phone and email.
• Guide customers through diagnostic and repair steps.
• Inspect and test bikes and components when required.
• Manage technical cases from initial investigation through to resolution.
• Support warranty assessments and identify appropriate replacement parts.
• Work with technicians, spare parts, product and customer teams to resolve more complex issues.
• Document faults and solutions so recurring problems become easier to solve.
• Help improve our technical guides and internal knowledge base.
• Identify recurring product issues and share what you’re seeing with the wider team.

Skills

Mechanical fault-finding

Electrical fault-finding

Troubleshooting motors

Technical support

Job description

E-Bike Technical Support & Diagnostics Technician

Work with e-bikes. Solve technical problems. Become a product expert.

DiroDi is looking for a practical, technically minded person to join our team and help diagnose and resolve mechanical and electrical issues across our range of electric bikes.

This isn't a traditional call-centre support role.

You'll investigate faults, troubleshoot bikes and components, work directly with customers and our internal team, and follow technical problems through until they're resolved.

One case might involve diagnosing a motor or sensor issue over the phone. Another might involve inspecting a bike or component in our Cheltenham workshop, reviewing photos and videos from a customer, identifying the correct replacement part, or helping determine whether an issue should be covered under warranty.

If you enjoy figuring out why something isn't working and how to fix it, you'll probably enjoy this role.

What you'll be doing

You’ll become one of our technical product experts, helping customers and the wider DiroDi team solve e-bike problems.

Your work will include:

• Diagnosing mechanical and electrical e-bike faults
• Troubleshooting motors, controllers, displays, sensors, brakes, wiring and other components
• Providing technical support by phone and email
• Guiding customers through diagnostic and repair steps
• Inspecting and testing bikes and components when requiredManaging technical cases from initial investigation through to resolution
• Supporting warranty assessments and identifying appropriate replacement parts
• Working with our technicians, spare parts, product and customer teams to resolve more complex issues
• Documenting faults and solutions so recurring problems become easier to solve
• Helping improve our technical guides and internal knowledge base
• Identifying recurring product issues and sharing what you're seeing with the wider team

You won't be expected to know everything on day one. What matters is being technically curious, methodical and willing to learn.

Who we're looking for

We're particularly interested in people who enjoy fault finding and understanding how things work.

You might currently work with bicycles, e-bikes, automotive products, electronics, electrical equipment, mechanical products, technical support or another hands-on technical field.

Bike mechanic or e-bike experience would be a strong advantage, but it isn't essential if you have the right technical aptitude.

You’ll probably suit the role if you:

• Naturally want to figure out why something isn't working
• Are practical and mechanically minded
• Are comfortable learning electrical and electronic systems
• Can communicate technical information clearly to non-technical people
• Take ownership of problems rather than simply passing them on
• Are organised and comfortable managing several cases at once
• Enjoy learning new products and systems
• Like working in a small team where you can have a visible impact

Why join DiroDi?

No weekends

This is a Monday-to-Friday role.

Build specialist e-bike knowledge

You’ll develop knowledge across mechanical systems, electronics, batteries, motors, controllers and e-bike technology.

See problems through

You’ll have the opportunity to investigate cases properly rather than simply moving customers through a support queue.

Influence how we improve

Because we're a small team, the problems you identify can directly influence our documentation, processes, spare parts decisions and product improvements.

Stable, full-time position

We're looking for someone who wants to develop deep product knowledge and become an important part of the team over the long term.

About DiroDi

DiroDi Electric Bikes is an Australian e-bike company supplying electric bikes, accessories and spare parts to customers and retailers across Australia.

We're a small and growing team based in Cheltenham. As the business grows, we're continuing to improve our products, technical support, systems and after-sales experience.

We're looking for someone who wants to grow their technical knowledge with us and become one of the people the team turns to when there's a difficult problem to solve.